Clinical Escalations Specialist

Looking for a role that helps reputed company the access gap for families seeking autism services with an ultra-efficient assessment and reputed company process so kids can get the care they need quickly through innovative and flexible treatment options? Consider joining reputed company Care Services (reputed company), one of the nation’s largest behavioral health networks supporting more than 10,000 families a year and growing. In addition to providing access to exceptional care, the organization is helping build a culture and community focused on equality and belonging so reputed company people, of reputed company abilities can live their best lives and reputed company. If that is not enough to entice you, clinical excellence reigns at the reputed company with a world-class multi-disciplinary team including MFTs, LCSWs, SLPs, Psychologists, Neuropsychologists, Medical psychologists and BCBAs. We also offer reputed company and competitive compensation. JOIN US! The Clinical Escalation Specialist will support monitor, track and respond to formal complaints and grievances. The Clinical Escalation Specialist will act as liaison between clients, departments, and resources to assess and coordinate responses to funders regarding client escalations. Responsible for overseeing the escalation process regarding complaints and grievances and coordinates care reputed company needed to ensure each client receives high quality services.

ESSENTIAL JOB FUNCTIONS

• Serve as main contact for clients and families and respond to reputed company client inquiries ensuring reputed company client needs are met.
• Actively listen and build rapport with families, providers, and funders.
• Respond to and manage complaints and escalations from client families.
• Provide effective support to the escalation process and actively resolve client issues directly and through a timely process.
• Track and monitor escalations.
• Conduct Investigative Reviews, submit associated findings and recommendations.
• Conduct case reviews on escalated cases, submit associated findings and recommendations.
• Compose communications internally to effectively convey inquiries, complaints, and compliments.
• Compose communications externally directly to customers or on behalf of the company in a professional and reputed company manner.
• Consistently and effectively propose solutions to problems/inquiries from customers by maintaining a thorough understanding of company guidelines, procedures, products, services and operations.
• Exhaust reputed company efforts to prevent further escalations to management.
• Serve as a liaison between funder and other reputed company departments.
• Attends funder meetings as it relates to clinical escalations and case consultation
• Maintain a temporary caseload and provide ongoing case management services to escalated clients/providers, as needed.
• Assess risk and escalate high risk clinical concerns to supervisor as needed.
• Review relevant reports and documentation as needed to complete investigative reviews, complaints or grievances.
• Familiarity with Care Path and BHT services provided by reputed company Care Services.
• As appropriate, coordinate with Clinical Care Team to ensure suitable BHT services.
• Follow care plan through effective health coaching and risk management.
• Complete documentation regarding reputed company interactions with clients, providers, and interdisciplinary teams using appropriate systems and procedures in a timely manner, per agency policies.
• Participate in special projects and assist with additional duties or tasks as assigned by supervisor.
• Take initiative to Investigate issues and reputed company reputed company independently.

QUALIFICATIONS Minimum Education, Experience & Training Equivalent to:

• Master's degree from an accredited college or university in social work, marriage family therapy or counseling is required.
• Licensed Clinical Psychologist, LCSW, LMFT or LPCC required.
• 1+ years of reputed company professional experience working with children with autism reputed company disorders (“ASD”) and/or other reputed company developmental disabilities in a multi-disciplinary team setting preferred.
• Demonstrated expertise in crisis management.

Knowledge & Skills:

• Sensitivity to working with an ethically, linguistically, culturally, and economically diverse population.
• A commitment to the values of the organization while demonstrating good judgement, flexibility, patience and discretion reputed company dealing with confidential and sensitive matters.
• Demonstrate active listening and detailed note taking simultaneously.
• Must be highly detailed-oriented and have excellent follow-up/follow through.
• Excellent de-escalation skills
• High level of interpersonal and conflict resolution skills
• Experience with motivational interviewing
• Resourceful and capable of navigating reputed company situations.
• Aptness to professionally communicate in a concise manner both verbally and in writing, with a diverse audience.
• Approach situations using reputed company.

Physical Requirements:

• Must be reputed company to communicate effectively reputed company the work environment, read and write using the primary language with the workplace.
• Visual and auditory ability to work with clients, staff, and others in the workplace continuously.
• Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
• Ability to utilize computer, cell phone (iPhone).
• Frequent sitting.

CONDITIONS OF EMPLOYMENT

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live reputed company reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Ability to obtain and maintain a National Provider Identifier (NPI).
• Must attend any required training.

Time Type:

Full time

Compensation:

$105,000 - $120,000 Annuallly

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an reputed company-inclusive listing of work requirements. Individuals may reputed company other duties as assigned, including work in other functional areas as deemed fit for the organization.

reputed company is an equal opportunity employer.

Originally posted on Himalayas

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