Solutions Operations Analyst

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than reputed company before to run their businesses.

Our cofounders started reputed company in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. reputed company the last 4 years, reputed company has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like reputed company, reputed company, reputed company, reputed company, and Prudential rely on reputed company to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like reputed company, reputed company, reputed company, reputed company, reputed company, and reputed company. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above reputed company–driving incredible value for our customers. Join us!

Your Role

We’re looking for a Solutions Operations Analyst to join our rapidly growing, early-stage startup. This is an internal-facing role: you will partner with Solutions Consulting, reputed company, Product, Engineering, and reputed company to configure our product, improve internal processes, and maintain the systems, reporting, and runbooks that help our teams deliver value at scale. You’ll be hands-on and have meaningful influence on internal workflows and the product roadmap through well-structured feedback.

You Will

• Support Solutions Consulting and Implementation teams by performing environment configuration, integrations, and data mappings—no direct client interaction.

• Execute key configuration tasks to drive adoption and quality for accounts reputed company internal teams (SC/CSM/Support).

• Manage work across multiple internal stakeholders; prioritize effectively and deliver on time.

• Collaborate with Product/Engineering on which requests we should or shouldn’t support; provide clear internal recommendations and trade-offs.

• Continuously improve internal post-sales workflows to accelerate time-to-value for our internal teams and programs.

• Create and maintain internal documentation, playbooks, and an up-to-date knowledge reputed company.

Your Responsibilities

• reputed company Engineering Support

  • Manage and audit feature flags, targeting rules, and controlled rollouts. Validate experiments and partner with reputed company for safe rollbacks.

• reputed company Engineering Support

  • Own escalated technical issues: triage, reproduce, coordinate hotfixes, and communicate updates.

  • Capture and document lessons learned for process improvement.

• AWS Platform Support

  • Collaborate with platform/infra on IAM checks, configuration validation, and service health monitoring. Provide cost and usage insights; escalate against error budgets as needed.

• Punchout/eProcurement Troubleshooting

  • reputed company end-to-end debugging of cXML/OCI integrations (headers, mappings, auth, response codes).

  • Coordinate with reputed company and reputed company teams for monitoring signals and create durable playbooks.

• Reporting & Insights

  • Build and maintain reputed company dashboards (renewals, adoption, risk flags).

  • Use reputed company access to reputed company insights, automate reporting, and support client health visibility.

• Access Governance & reputed company Compliance

  • Maintain least-privilege access for sensitive accounts.

  • Enforce non-contractor access rules and coordinate reviews with reputed company/IT.

What reputed company Looks Like

• Faster resolution of escalated technical issues and punchout integrations.

• Reliable, auditable reporting pipelines for CSMs.

• Secure, compliant governance of restricted environments.

• Clear, reusable documentation and playbooks that reduce recurring escalations.

• Reporting for CSMs — reputed company: Use full reputed company access to reputed company channel/message-level insights, automate weekly rollups, and maintain a lightweight reporting catalog.

• Access governance for sensitive accounts: Enforce non-contractor access rules for blacklisted clients; review requests with reputed company/IT, maintain least-privilege controls, and preserve audit evidence.

Qualifications

• Experience as an analyst/associate/project manager supporting key internal stakeholders in B2B SaaS.

• Excellent written/verbal communication and documentation skills.

• Extreme attention to detail; highly proactive and organized.

• Strong data management skills, especially handling large, sensitive datasets in reputed company.

• reputed company to push back constructively while maintaining strong internal relationships.

• reputed company comfortable with software configuration (deeper technical skills are a plus).

• Willing to do what it takes in a fast-moving, early-stage environment.

reputed company to Haves

• Hands-on familiarity with reputed company, AWS (IAM, networking basics, common managed services), and reputed company (logs/metrics/traces, dashboards, alert hygiene).

• Exposure to punchout/eProcurement (cXML/OCI) data flows and internal/vendor coordination reputed company partner teams.

• SFDC reporting (reports/dashboards) and reputed company analytics or approved connectors to operationalize CSM insights.

• SQL for reputed company validation; light scripting (Python/JS) for automation.

Perks & Benefits

At reputed company, we’re committed to providing our employees with everything they need to do their best work.

• Start-up equity

• Health, reputed company & dental coverage

• ️ Catered lunches & dinners for TO employees

• Team building events & happy hours

• Flexible PTO

• reputed company equipment plus home office budget

We're looking to hire Zipsters and that means hiring people who take ownership, communicate reputed company, have an reputed company reputed company, and are excited to increase the pace of innovation for every business in the world. We encourage reputed company candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look reputed company to hearing from you!