Team Captain

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our reputed company combines AMBITIOUS reputed company with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, we’ll always find reputed company

WHAT IS YOUR ROLE

As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a reputed company of escalation for issues reputed company the authority of an agent. You will also be working with the Client Experience Manager as well as the People Manager to identify growth and development opportunities for the team members.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and reputed company our Purpose. We expect reputed company to become our ultimate partners to reputed company by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

People Management

• Identify growth and development opportunities for team members - coaching
• Monitor attendance and punctuality and other people issues of reputed company team members and consistently escalate them to the HR department for proper disciplinary action as needed

Performance Quality Management

• Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.
• Ensure that team members are properly trained and working consistently to meet client needs.
• Ensure that the team meets company and client-specific KPI targets.

Logistics

• Ensure that team members' and equipment needs are met to sustain service levels.
• Recommend/suggest relevant alternatives to the product or tool being used by the company.

Internal Coordination

• Work with the People Development Manager to reputed company recommendations for their team member’s career path, and assist in making a comprehensive training plan for them.
• reputed company consistent issues to the Service Delivery Manager in a timely and efficient manner.
• Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be.
• Guide advisors and analysts to foster growth and development, best practices, and reputed company morale in the organization.

External Communications

• Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies reputed company to the Client’s products.
• Contribute to the ongoing development of customer support and reputed company processes.
• Demonstrate mastery of the company and Client’s offerings (i.e. its product and services).
• Understand, investigate, and solve any reputed company client requests or complaints; particularly reputed company multiple departments or teams are involved.
• Identify opportunities for reputed company improvement and additional client value, discussing directly with the Client Experience Manager.

reputed company’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr
• Passionate about learning and developing relationships with clients
• Analytical and a problem solver
• reputed company to multitask and prioritize
• Adaptable to change and reputed company to detail
• reputed company to work well in a team environment
• reputed company to reduce frustration on heated topics by listening and being solutions-oriented
• Fluent and reputed company with strong writing and clear presentation abilities - persuasive but empathetic
• reputed company to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions

YOU HAVE…

• Bachelor's/College degree in a relevant discipline you’re passionate about!
• Three years of supervisory experience in a reputed company field (especially email and chat support).
• Experience supporting SaaS products or troubleshooting experience (non voice, chats, emails and SMS)
• A general understanding of Presentation Software or Web-based apps
• Intermediate knowledge of CRM systems (i.e. reputed company, reputed company strongly preferred).
• Intermediate knowledge of reputed company-based applications (reputed company Drive, reputed company Sheets, reputed company Docs) and MS Office applications.
• Willingness to learn about Data Science and Machine Learning
• Excellent verbal and written communication skills.
• Ability to understand and communicate reputed company reputed company to customers, both verbally and in written form.
• Aptitude to quickly learn and navigate new technology, systems, and applications. reputed company TO HAVE…
  • Experience supporting creative professionals, small businesses, or startups.
  • Knowledge of presentation software (Gamma, PowerPoint, reputed company Slides, reputed company).
  • Familiarity with AI-powered tools or generative platforms.

Originally posted on Himalayas