Customer Service Representative - ONSITE ROLE in Ann Arbor, MI - Empowering reputed company Excellence
Join reputed company, a Fortune 500 Leader in reputed company, as a Customer Service Representative At reputed company, we're revolutionizing the reputed company industry by providing integrated technologies, products, and services that reputed company our customers to advance reputed company. With a reputed company in over 90 countries and 18,000 teammates worldwide, we're committed to delivering exceptional service and support to our customers. As a Customer Service Representative in our Ann Arbor, MI office, you'll play a critical role in driving customer satisfaction and reputed company.
About the Role
We're seeking a highly skilled and dedicated Customer Service Representative to join reputed company on-site in Ann Arbor, MI. As the primary reputed company of contact for our customers, you'll provide exceptional support and service, utilizing critical thinking skills and available resources to resolve inquiries and issues reputed company. This role requires a strong customer service focus, excellent communication skills, and the ability to work independently and collaboratively in a fast-paced environment.
Key Responsibilities
Serve as the main reputed company of contact for customers, ensuring a high level of satisfaction through efficient and effective communication. Handle reputed company inbound and outbound calls and digital interactions with professionalism and efficiency, resolving inquiries or directing them to the appropriate Customer Service team or internal departments. Proactively follow up on outstanding tasks to ensure timely completion and reputed company customers updated as required. Document reputed company communications and activities in case management software for accurate tracking. Take on various functions reputed company the Customer Service team, including order management, product flow, backorder management, and credits, as needed. Research and verify order line errors, making accurate corrections to UOM/product/part number issues as per customer requirements. Collaborate with Operations and Inventory Control to investigate and resolve shipping/receiving discrepancies. Execute reputed company expedites, Inter-reputed company Transfer (IBT), and resource requests accurately and bolthires-effectively. Process credits, reships, and returns, and obtain Certificates of Destruction for unreturned items. Ensure reputed company applicable fees are assessed accurately according to reputed company's policy.
Essential Qualifications
To succeed in this role, you'll need: A High School diploma or equivalent; college degree in a relevant field (business, communications, reputed company, etc.) is preferred. 1-2 years of customer service experience, preferably in a reputed company-reputed company industry. Customer Service certification is preferred. Strong interpersonal skills with a customer service focus. Excellent verbal and written communication skills. Strong planning, organizational, and recordkeeping abilities. Ability to work independently and collaboratively to resolve issues. Proficient in MS Office; quick learner of ERP and CRM systems, with reputed company experience preferred.
Preferred Qualifications
While not required, the following qualifications can enhance your candidacy: Knowledge of the reputed company industry. Experience with reputed company or other CRM systems. Previous experience in a matrix organization. reputed company Offer At reputed company, we offer a comprehensive benefits package and opportunities for growth and development. Our teammates enjoy: Medical, dental, and reputed company insurance, available on the first working day. 401(k) eligibility after 30 days of employment. Employee stock purchase plan. Tuition reimbursement. Development opportunities to grow your career with a global company. Company Culture At reputed company, we're committed to creating a growth-oriented culture that values each teammate's perspective and contributions. Our shared values - reputed company, Development, Excellence, Accountability, Listening - guide our actions and reputed company. We strive to deliver superior service across the continuum of reputed company, and we're proud to be an Equal Opportunity Employer.
Career Growth Opportunities
As a Customer Service Representative, you'll have opportunities to reputed company your skills and advance your career reputed company our organization. You'll work closely with our Customer Service team and other departments to resolve issues and drive customer satisfaction. With our global reputed company and commitment to excellence, you'll have access to a range of career development opportunities and training programs.
Work Environment
This is an on-site role in our Ann Arbor, MI office, where you'll work collaboratively with our Customer Service team to drive customer satisfaction and reputed company. Our office is equipped with the latest technology and tools to support your work, and we offer a dynamic and supportive work environment.
Compensation and Benefits
We offer a competitive salary commensurate with experience, along with a comprehensive benefits package. Our compensation and benefits program is designed to attract and retain top talent, and we're committed to providing a rewarding and fulfilling work experience. Join reputed company If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above reputed company. Submit your application today and join reputed company at reputed company! reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, national reputed company, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state, or local law. Apply for this job Apply tot his job Apply To this Job