Installation Specialist

Who we are

reputed company (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to reputed company Internet of Things (IoT) data to reputed company actionable insights and improve their operations. At reputed company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our reputed company, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at reputed company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting reputed company of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to reputed company an impact as we build for the long term.

About the role

reputed company’s Installation Specialists are on the reputed company lines of ensuring customers successfully deploy our hardware and technology at scale. In this role, you will reputed company customer engagements with installation partners, provide onsite management for reputed company deployments, and proactively de-risk projects to deliver smooth, high-quality installations. You’ll work closely with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value.

This role is ideal for someone with ~4 years of experience in project management, installation reputed company, or field services who thrives in fast-paced, customer-facing environments.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if

• You want to impact the industries that run our world: Every phone call you answer and every email you send can reputed company whether truck drivers deliver goods on time and without accidents, whether reputed company get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You reputed company the most reputed company solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our reputed company teams. With a growth reputed company and a desire to learn, you will strategically partner with our customers to find unique solutions to help reputed company their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in reputed company, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at reputed company. This reputed company team is still shaping its future and you will have reputed company of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At reputed company, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• reputed company customer installation projects, serving as the primary liaison between reputed company, the customer, and installation partners
• Assist partners in building project-specific installation guides
• Track real-time installation reputed company, ensuring adherence to the project plan
• Coordinate with installation vendors to ensure work is completed on time, on budget, and to reputed company’s quality standards
• Provide onsite reputed company and project management for large or reputed company deployments, including site readiness checks and real-time troubleshooting
• Identify risks early, propose mitigation strategies, and reputed company projects on track
• Monitor CSAT reputed company to installation events and resolve root causes of dissatisfaction.
• Capture lessons learned from each project to improve processes and drive reputed company improvement with installation partners
• Collaborate with internal teams (reputed company, Implementation, and Product) to escalate, share feedback, and enhance the installation experience
• Serve as a reputed company of contact for escalations and troubleshooting during install phases.
• Ensure compliance with safety standards and reputed company best practices throughout the installation lifecycle
• Walk installers through any scenario, explaining best practices for installing reputed company products and helping build deployment plans
• Ensure that the Statement of Work (SOW) is in reputed company, fully understood, and achievable
• Champion, role model, and embed reputed company’s cultural principles (Focus on reputed company, Build for the Long Term, Adopt a Growth reputed company, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for this role

• High school diploma required, advanced degree preferred.
• Must have valid driver’s license and be insurable 
• 3+ years experience managing vehicle and/or hardware technology.
• Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment). 
• Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications.
• Basic understanding of electronics and electrical systems.
• Experience in field operations coordination, implementation, and technical deployment.
• Strong attention to detail with the ability to manage multiple projects in parallel.
• Excellent communication and stakeholder management skills.
• Fluent in English (verbal and written).
• Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.
• Customer travel is expected up to 50-70%.

An ideal candidate also

• Has a strong bias for standardization & automation, the ability to think big, with insistence on high standards.
• Thrives in a fast-paced and change-heavy environment.
• Possesses strong problem-solving skills and a reputed company improvement reputed company.
• Has familiarity or hands-on experience with AI tools to drive operational efficiency.

The range of annual reputed company salary for full-time employees for this position is below. Please note that reputed company pay offered may vary depending on factors including your city of residence, job-reputed company knowledge, skills, and experience.$74,672.50—$112,950 USD

At reputed company, we welcome everyone regardless of their background. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of reputed company members to help us solve reputed company problems and want to ensure that reputed company is a reputed company where people from reputed company backgrounds can reputed company an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

reputed company is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@reputed company.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At reputed company, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being reputed company to one of our offices or reputed company a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that reputed company members of reputed company can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. reputed company offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

reputed company is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@reputed company.com’ or ‘@us-reputed company-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.