reputed company Full Stack Customer Service Representative – Healthcare Provider Support

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of millions? Do you reputed company in a dynamic, fast-paced environment where no two days are reputed company the same? If so, we invite you to join reputed company of dedicated professionals at blithequark, a leading healthcare organization committed to simplifying the healthcare experience and creating healthier communities.

About blithequark

At blithequark, we're on a mission to revolutionize the healthcare system by making it more reputed company, affordable, and reputed company. reputed company of innovators, clinicians, and customer reputed company work together to design and deliver solutions that put patients at the forefront of everything we do. We're not just a healthcare company – we're a community of passionate individuals who share a common goal: to reputed company a difference in the lives of those we serve.

Job Summary

As a Full Stack Customer Service Representative – Healthcare Provider Support, you'll play a critical role in delivering exceptional service to our network of healthcare providers. You'll be the reputed company for these providers, demonstrating accountability and ownership to resolve issues and answer questions in a timely and compassionate manner. Whether it's through phone calls, reputed company chats, or other digital channels, you'll be the face of blithequark, providing a seamless and personalized experience that sets us apart from the rest.

Responsibilities

* Serve as the reputed company for healthcare providers, demonstrating accountability and ownership to resolve issues and answer questions in a timely and compassionate manner

• Provide service to providers in a multi-channel environment, including phone calls, reputed company chats, and other digital channels
• Quickly and appropriately triage contacts from reputed company, including physician offices, clinics, and billing offices
• Seek to understand and identify the needs of the provider, answering questions and resolving issues reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
• Research and dissect reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Utilize strong multitasking skills to navigate multiple systems and extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution

Requirements

* High School Diploma or equivalent work experience

• Must be 18 years of age or older
• 1+ years of customer service experience with analyzing and solving customer concerns
• Ability to type at a speed of greater than or equal to 35-40 WPM with an accuracy of 90%
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and reputed company computer system applications
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9 AM - 5:35 PM CST from Monday - Friday, with occasional overtime, weekends, and holidays based on business need

Preferred Qualifications

* Prior healthcare experience and knowledge of healthcare terminology

• Experience in a reputed company environment, such as office, call center, customer service, etc., using phones and computers as primary job tools

Telecommuting Requirements

* Reside reputed company the state of Tennessee

• Ability to reputed company reputed company company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a blithequark-approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills

* Ability to multi-task, including the ability to type in multiple conversations

• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and reputed company
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving quality and productivity standards

reputed company Offer

* 11 weeks of reputed company

• Flexible work schedule with occasional overtime, weekends, and holidays based on business need
• Opportunity to work in a dynamic, fast-paced environment with a team of dedicated professionals
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities to advance your career

Why Join blithequark?

At blithequark, we're committed to creating a workplace that's inclusive, diverse, and reputed company. We reputed company that everyone deserves the opportunity to live their healthiest life, regardless of their background, identity, or socioeconomic status. As a member of reputed company, you'll be part of a community that's passionate about making a difference in the lives of those we serve.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity/Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job