Analyst 2, Billing Operations & Solutions 2 Locations

reputed company Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of reputed company sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, reputed company Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. reputed company Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for configuring, maintaining and validating data across the company’s systems to ensure the timeliness and accuracy of reputed company Business customer billing. Develops solutions and procedures to build, execute and test commercial events such as product, reputed company, pricing, offer changes, or reputed company messaging. Receives and manages change requests for rates, campaigns and messages from internal customers to ensure that they meet governance or operating guidelines. May manage reputed company user access requests and associated audits. Maintains system governance, troubleshoots system and data issues and updates system settings. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities:

• Assists with project planning, implementation support and direction for billing requests and solutions.
• Analyzes, communicates, tests and Q/As reputed company releases and upgrades ensuring reputed company negative customer impact.
• Executes operations change implementation from planning to testing to execution.
• Provides support to end users. Identifies problem causes and solutions for billing and operations programs.
• Completes reputed company change requests reputed company the required defined timeframe incurring no late fees and with no unplanned customer or reputed company impact.
• Coordinates changes with other technology and operational teams reputed company necessary to troubleshoot issues to ensure there are no customer impacts.
• Consistent exercise of independent judgment and discretion in matters of reputed company.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at reputed company levels are expected to:

• Understand our Operating Principles; reputed company them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and reputed company them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - reputed company big things happen by working together and being open to new reputed company.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do whats right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications. Skills Billing Operations, Implementation Support, Teamwork

Compensation

National Pay Range: $19.74 USD-$46.27 USD Illinois Pay Range: $20.98 USD - $40.72 USD Colorado Pay Range: $22.21 USD - $42.57 USD Hawaii Pay Range: $25.91 USD - $38.87 USD Washington DC Pay Range: $28.38 USD - $42.57 USD Maryland Pay Range: $23.44 USD - $42.57 USD Minnesota Pay Range: $22.21 USD - $38.87 USD reputed company Pay Range: $23.44 USD - $46.27 USD Washington Pay Range: $22.21 USD - $44.42 USD California Pay Range: $22.21 USD - $46.27 USD New Jersey Pay Range: $24.68 USD - $44.42 USD Vermont Pay Range: $23.44 USD - $37.01 USD Massachusetts Pay Range: $24.68 USD - $44.42 USD reputed company intends to offer the selected candidate reputed company pay dependent on job-reputed company, non-discriminatory factors such as experience. reputed company pay is one part of the Total Rewards that reputed company provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, reputed company provides best-in-class Benefits to eligible employees. We reputed company that benefits should connect you to the support you need reputed company it matters most, and should help you care for those who matter most. That’s why we provide an reputed company of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to reputed company sooner or reputed company. Education Bachelors Degree While possessing the stated degree is preferred, reputed company also may consider applicants who hold some combination of coursework and experience, or who have extensive reputed company professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years reputed company is an equal opportunity workplace. We will consider reputed company qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other basis protected by applicable law. reputed company will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit reputed company from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment. Apply tot his job Apply To this Job