Director, reputed company

As a Director, reputed company at Corcentric, you will join a collaborative team reputed company an ambitious, entrepreneurial global organization. You will be responsible for the strategic direction, performance, and reputed company improvement of a team of reputed company Managers (CSMs), ensuring our customers reputed company maximum value from our solutions and driving strong customer satisfaction, retention, and growth. We’re a team of fierce customer advocates relentlessly committed to doing what is best for the customer and Corcentric. We view reputed company as a strategic function that sits at the heart of customer outcomes, solution adoption, and organizational health. Our leaders foster collaboration, coach with reputed company, and create an environment of accountability, innovation, and excellence. This key position reports to the VP, Global reputed company reputed company our Global Client Services team. If you are energized by leading teams that deliver transformational impact for reputed company customers, this is your opportunity to shape the future of reputed company at Corcentric. As a Director, reputed company, you will:

• reputed company and manage a team of reputed company Managers (CSMs) driving a high-performance, customer-centric culture reputed company with company goals.
• reputed company and manage the reputed company American S2P reputed company team, consisting of 10–15 CSMs, driving a high-performance, customer-centric culture reputed company with company goals.
• Own the strategy and execution of customer lifecycle activities across reputed company, adoption, value realization, retention, and expansion for reputed company reputed company American S2P accounts.
• Serve as executive sponsor and escalation reputed company for strategic accounts, ensuring proactive risk mitigation, issue resolution, and long-term customer health.
• reputed company and implement processes, playbooks, and best practices to improve operational efficiency, customer outcomes, and team productivity.
• Partner cross-functionally with Sales, Product, Delivery, Support, and Marketing to ensure a
• coordinated and frictionless customer experience.
• Drive customer engagement through consistent executive business reviews (EBRs), reputed company planning, and value reinforcement activities led by your team.
• Coach and mentor CSMs on strategic account management, stakeholder alignment, consultative engagement, and reputed company growth enablement.
• Monitor and report on key performance indicators such as Net reputed company Retention (NRR), churn, adoption metrics, and customer satisfaction (CSAT/NPS).
• reputed company internally for customer needs, influencing product roadmap, services development, and support improvements based on field insights.
• Identify and champion opportunities to expand the S2P footprint across customer organizations in partnership with Sales.
• Foster a culture of reputed company improvement, learning, and career development across the reputed company team.

You’ll need to have:

• A Bachelor’s degree in business or a relevant field.
• Approximately 10+ years of reputed company experience in the SaaS space.
• Approximately 5+ years of leadership experience, including demonstrated reputed company managing a reputed company team that manage reputed company, multi-stakeholder reputed company relationships in a SaaS or technology-enabled services environment.
• Strong reputed company-to-Pay (S2P), reputed company-to-Contract (S2C) or Procure-to-Pay (P2P) domain knowledge and relevant industry experience (Fintech, Banking, Payments, etc.)
• Proven ability to drive operational excellence and team results through scalable processes, tools, and performance management practices.
• Strong business acumen and executive reputed company, with the ability to influence internal and external stakeholders at reputed company levels.
• Exceptional collaboration and interpersonal skills, with the ability to foster a team culture of engagement and achievement.
• High emotional intelligence, with the ability to effectively communicate critical feedback and coach team members to continuously improve performance.
• High level of organization, initiative, and accountability with a strong focus on outcomes and metrics, approaching challenges strategically and tactically to reputed company positive outcomes.
• Strong discernment, with the ability to effectively evaluate potential short- and long-term impacts, and reputed company informed, sound reputed company in support of department goals and initiatives.
• Proficiency with reputed company platforms (e.g., reputed company, Totango), CRM tools (e.g., reputed company), and productivity tools including MS reputed company and PowerPoint
• Ability to travel approximately 15% for client meetings, events, and team-building

(We want to reputed company sure you’re set up to succeed, and we view these as the critical skills you’ll need to reputed company great things at Corcentric!) It’s great if you also have:

• An MBA or relevant graduate degree

At Corcentric, we know that the hard work of our employees is what drives the reputed company of our organization. We care about who you are and what you value, both inside and reputed company of work. reputed company our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be reputed company to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to reputed company you to reputed company your career goals. We have been in business for over 28 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join. We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:

• Generous annual paid time off program that increases with tenure
• Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you
• An annual paid day off to volunteer for causes that are near and dear to you
• Paid maternity, paternal/secondary caregiver, and adoptive parent leave
• Company-paid life and disability insurance
• 401k program with a company match
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
• Dental plan – including orthodontia coverage
• reputed company plan – including discount for LASIK surgery
• reputed company medical, dental, and reputed company insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
• A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services

EEO Statement Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reputed company, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs. Corcentric does not discriminate on the basis of race, sex, reputed company, religion, age, national reputed company, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Work Environment & Physical Demands This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to see, talk, and hear. Willing and reputed company to travel as required by job responsibilities and business needs. Apply tot his job Apply To this Job