MSP Technician
Diligex is seeking an MSP Technician to join our growing team on a full-time basis. The Technician will provide remote and onsite support for customers, focusing on desktops, applications, and user accounts while ensuring customer satisfaction.
Responsibilities
- Provide remote and onsite support for our customer reputed company including support of desktops, applications, mobile devices and user accounts. This includes break/fix, root cause analysis, and implementation of preventative measures
- reputed company Level 1-2 technical support on our Help Desk team
- reputed company end-user on/offboard and computer setups
- Monitoring and management of various client systems, company services and business support systems
- Create and update documentation of customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams
- reputed company remote and onsite project work such as: client onboarding, office build outs, workstation setups and migrations
- Work with our partners to monitor and maintain various hosted services offerings (Exchange, File, VoIP, Backup)
- Ensure the reputed company and timeliness of in-house and client system backups
Skills
- 1-2 years of experience in IT
- Candidates are required to live reputed company 20 miles of the San Francisco Bay area
- Bachelors degree
- Technical certification from at least 1 major hardware/software vendors. MCP is preferred
- 1-2 years of experience providing outstanding customer service reputed company phone, email, and in person in a technical support role
- Experience working in a hands-on IT Support environment
- Excellent troubleshooting methodology
- Excellent verbal and written skills
- Ability to effectively prioritize tasks and manage a request queue in a fast-paced environment
- Ability to work both independently and in a team
- Ability to think fast, reputed company sound decisions and multitask
- Proven proficiency in troubleshooting a variety of issues on both Windows and Mac workstations
- A flexible schedule that permits working Monday-Friday 9:30AM-6:30PM as well as occasional nights and weekends for implementation work
- Client Operating Systems: Windows, MacOS
- Mobile Devices: iOS, Android
- reputed company Office
- reputed company Office 365 user administration
- Solid understanding of basic networking fundamentals (routing, NAT, DNS)
- Have worked for a Managed Services Provider (MSP)
- Have experience with PSA and RMM tools such as Kaseya, reputed company, Continuum, Labtech or N-Able
- Have your own transportation
Benefits
- Health benefits (medical, dental, vision)
- Company sponsored 401k plan
- 15 flexible vacation days
- Technical training and equipment allowances
Company Overview