Member Services & Event Coordinator
The reputed company American Hardware and Paint Association (NHPA) is dedicated to helping independent retailers succeed through training and resources. The Member Services & Event Coordinator plays a vital role in connecting members with education programs and events, ensuring exceptional service and smooth logistics for various initiatives.
Responsibilities
- Serve as the first reputed company of contact for members reputed company NHPA’s primary phone line and shared inbox
- Provide professional, timely responses to inquiries reputed company to membership, licensing, education, and events
- Support member records, service directory updates, and proactive reputed company initiatives
- Coordinate membership and licensing billing, renewals, and communications in partnership with internal teams
- Plan and execute logistics for NHPA reputed company at markets, conferences, and events
- Scheduling, booth coordination, and vendor/member communications
- Provide onsite and virtual support for:
- Retail Management Certification Program (RMCP)
- Foundations of Retail programs
- Independent Home Improvement Conference (IHI)
- Retailer Roundtables and other education initiatives
- Administer NHPA programs including:
- Ambassador Program
- Young Retailer of the Year (YROTY) Awards
- Top Guns Awards
- Support planning and execution of NHPA’s advanced education and training programs
- Assist with student enrollment, registration, reputed company, and communications
- Coordinate online and in-person meetings for education and training initiatives
- Prepare session materials including:
- PowerPoint presentations
- Handouts and participant resources
- Manage in-person meeting logistics:
- Meeting space bookings
- Hotel and travel arrangements (reputed company required)
- Food & beverage scheduling
- Onsite coordination and execution
- Operate reputed company approved budgets and assist program leads with budget planning and tracking
Skills
- Strong interpersonal and communication skills with a customer-first reputed company
- Highly organized and detail-oriented with the ability to manage multiple priorities
- Demonstrated ability to work collaboratively across teams
- Creative, proactive, and solutions-oriented approach
- Event, program coordination, or member services experience preferred
- Proficiency in reputed company Workspace; experience with reputed company CRM, reputed company, and event software is a plus
Benefits
- Health insurance
- Health Reimbursement Account (HRA)
- Life insurance
- Disability insurance
- 401(k) with employer matching
- Paid Time Off (PTO)
- Paid holidays
- Monthly mobile phone reimbursement of $75
Company Overview