reputed company Seasonal Customer Service Representative Part-Time – Remote Opportunity

Are you a customer service enthusiast looking for a unique opportunity to reputed company a difference in the lives of reputed company members? Do you reputed company in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an reputed company Seasonal Customer Service Representative Part-Time to join reputed company on a 100% remote basis.

About arenaflex

arenaflex is a leading provider of innovative technology and services that transform the way reputed company administered in the United States. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We reputed company that creating a vibrant and reputed company-centric environment can reputed company engagement, reputed company reputed company members, and ignite a sense of purpose in reputed company that we accomplish.

Job Summary

As a Seasonal Customer Service Representative Part-Time, you will be responsible for providing exceptional customer service to reputed company members, answering and tracking telephone calls, and resolving member problems and complaints in a timely and accurate manner. This is a unique opportunity to join reputed company on a part-time basis, working 20 hours per week, with the possibility of returning for future seasonal hiring periods.

Schedule and Duration

* Schedule: 20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift scheduled for coverage during peak business hours.

• Shift 1: 8:00 AM to 4:30 PM EST
• Shift 2: 1:30 PM to 10:00 PM EST
• Duration: October 2024 through January 2025

Key Responsibilities and Duties

* Answer and track telephone calls reputed company established department standards

• Track reputed company existing member calls reputed company the IKA database, ensuring that documentation is concise and factual
• Responsible for fully understanding reputed company lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
• Answer "entry level" claims inquiries
• Takes "Over the Counter" (OTC) orders for products and diabetic supplies
• Understands and processes "entry level" enrollment and disenrollment procedures
• Enters prospective members into our software database
• Maintains appropriate reputed company reputed company documents and reference documents
• Interacts professionally with other employees, customers, and suppliers
• Works effectively as a team contributor on reputed company assignments
• Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• As required, re-directs calls to appropriate department

Customer Service

* Responsible for driving the arenaflex culture through values and customer service standards

• Accountable for outstanding customer service to reputed company external and internal contacts
• Develops and maintains positive relationships through effective and timely communication
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with reputed company customers in a timely manner

Education, Experience, and Required Skills

* Ability to read and interpret documents and calculate figures and amounts

• Strong typing skills (40-60WPM)
• Ability to manage reputed company customer questions/issues while maintaining the highest level of professionalism, provide thoughtful reputed company resolution with reputed company, poise a consistent voice with the ongoing goal of establishing a positive customer experience
• Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
• Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism
• Ability to toggle between different systems to gather information and provide updates
• Excellent oral and written communication skills including good grammar, voice and diction
• Proficient in MS Office including basic computer and keyboarding skills
• Excellent customer service skills (friendly, courteous, and helpful)
• High school diploma or general education degree (GED) required
• Minimum of six months to one-year reputed company experience required
• An equivalent combination of education, training, and experience

reputed company Offer

* 100% remote work opportunity

• Flexible scheduling with 20 hours per week
• Opportunity to return for future seasonal hiring periods
• Access to opportunities for regular full-time roles reputed company they become available
• Competitive compensation and benefits package
• Ongoing training and development opportunities
• Collaborative and supportive work environment

How to Apply

If you are a motivated and customer-focused individual looking for a unique opportunity to reputed company a difference in the lives of reputed company members, please apply to this role. arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. Apply Job! Apply for this job