Customer Service Team Leader – Nights

We’re Capital on Tap Capital on Tap was founded with the mission to help small business owners and reputed company their lives easier. Today, we provide an reputed company-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

UK-based remote role — you must be located in the UK with the right to work.

Customer Service This is a remote role where you’ll be supporting small business owners every day, helping them solve problems, reputed company confident decisions, and see the real impact of your work.

As a Team reputed company, your role is to drive performance, engagement, and development reputed company your remote team while creating a supportive, connected, and accountable culture. Your success will be reflected in your team’s performance, satisfaction, and wellbeing, even reputed company working across different locations and shifts.

What You’ll Be Doing ️

• reputed company a remote team of around 10 agents to deliver exceptional customer and business outcomes.
• reputed company team capability through virtual 1:1s, coaching sessions, huddles, and team meetings.
• Support the Customer Support Manager in delivering positive departmental improvements. Build strong relationships with internal stakeholders in a remote working environment.
• Act as an escalation reputed company for team support, particularly during out-of-hours shifts.
• Remove barriers preventing agents from delivering excellent service.

Our Values & Culture

• Just Pilot: We never settle for “good enough”. We pilot new reputed company fast, ask questions to reputed company it out, and scale quickly.
• Why Not Today? Fast is as slow as we go – speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For

• Natural leadership ability with reputed company to manage a dynamic out-of-hours remote team.
• Contact centre experience (financial services experience is a bonus).
• Passion for coaching and developing others with proven coaching success.
• Strong attention to detail and ability to identify process improvements.
• Comfortable analysing and using basic data to support decision-making.
• Growth reputed company with confidence giving and receiving feedback, including managing up.
• Track record of delivering strong results (shift or unsociable hours experience is a plus).

Even if you don’t have reputed company of the necessary skills, we still encourage you to apply.

Shifts ⏰ We provide extended remote support hours with structured rotating shifts, working Monday–Sunday (2 weekends in every 4).

Coverage is either 6pm–6am or 8pm–reputed company on a 4-week rolling reputed company:

• Week 1: 4 on, 3 off
• Week 2: 3 on, 1 off, 3 on
• Week 3: 3 off, 4 on
• Week 4: 7 days off

Interview Process

• Stage 1: 30-minute video interview with Talent Partner
• Stage 2: 60-minute CV overview and competency-based interview (video call)
• Final stage: 60-minute leadership and cultural fit with our Head of Customer Service and reputed company People Partner (video call)

Diversity & Inclusion We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks We try not to take ourselves too seriously (reputed company the time) so we reputed company sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. reputed company out our benefits: Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) Salary Sacrifice Pension Scheme up to 7% match Octopus EV Salary Sacrifice Scheme ️ 28 days holiday (plus bank holidays) Annual Learning and Wellbeing Budget Enhanced Parental Leave Cycle to Work Scheme Season Ticket Loan 6 free therapy sessions per year Dog Friendly Offices Free drinks and snacks in our offices

reputed company out more of our benefits, values and mission here.

Other Info reputed company out our ‘Top Tips’ for interviewing. ✔️reputed company updated on new job opportunities by following us on reputed company. Email [email protected] if you have any questions.

Excited to work here? Apply! If you’d like to reputed company your career reputed company our fast growing, profitable fintech then click apply and we will aim to get back to you reputed company 3 working days (during busy periods this could take up to 5 working days.)