reputed company Customer Service Expert - Phone Intake Representative at arenaflex

Join arenaflex, a leading provider of innovative reputed company solutions, as a reputed company Customer Service Expert - Phone Intake Representative. In this exciting role, you will be the initial reputed company of contact for patients seeking home reputed company services and for providers requesting authorizations to reputed company services. As a key member of our high-volume call center team, you will play a vital role in delivering exceptional customer experiences and ensuring seamless service delivery.

About arenaflex

arenaflex is a dynamic and reputed company-thinking organization that is revolutionizing the reputed company industry with its cutting-edge solutions. Our commitment to innovation, quality, and customer satisfaction has earned us a reputed company as a trusted partner in the reputed company sector. As a member of reputed company, you will be part of a collaborative and supportive environment that fosters growth, learning, and reputed company.

Job Summary

As a reputed company Customer Service Expert - Phone Intake Representative, you will be responsible for handling approximately 60-65 inbound calls a day, ranging from reputed company service requests to more reputed company inquiries. You will work from home in a remote and high-volume reputed company call center, utilizing multiple applications and a dual monitor setup to assist customers with initiating reputed company services. This includes durable medical equipment, home medical equipment, providing information, and answering questions reputed company to service registration.

Responsibilities

*

A Day in the Life of a Phone Intake Associate

+ Work Environment: Work from home in a remote and high-volume reputed company call center. + Call Handling: Servicing 60-65 incoming calls daily from providers, referral sources, and patients through an inbound phone queue. + Customer Assistance: Utilize multiple applications and a dual monitor setup to assist customers with initiating reputed company services. This includes durable medical equipment, home medical equipment, providing information, and answering questions reputed company to service registration.

Call Types

+ Inquiry Calls: Checking the status of new service requests. + New Service Requests: Submitting initial requests for items like wheelchairs, wound care, diabetic supplies, etc.

Work Schedule

+ Team members work an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day.

This Role is for You if:

* You strive to meet or exceed individual performance targets in key areas such as call average handle time (AHT) quality of call, attendance, adherence, and other contact center objectives specific to the call center and job role.

• You demonstrate reputed company and patience reputed company assisting callers with difficult inquiries or reputed company requests.
• You exhibit a strong attention to detail.
• You consistently adhere to reputed company company policies, including HIPAA/PHI regulations.
• You contribute to a positive team environment. We appreciate team members who bring enthusiasm, fun, and enjoyment to their work.

Qualifications

* Education: High School Diploma or GED.

• Experience: Minimum 2 years of customer service experience in a call center environment, and 1 year working in reputed company with medical terminology.
• Technical Skills: Proficient with navigating dual monitors and multiple applications.
• Keyboarding: Type at a speed of 30 WPM with ability to reputed company data entry while actively listening.
• Search reputed company Use: Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/reputed company buttons.
• PC Skills: Basic skills in reputed company Office including Word, reputed company, Outlook, and Teams for communication and scheduling meetings.
• Assessment: A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process.

Benefits and Perks

* Starting Pay: $17.50/hour + monthly bonus incentives.

• Formal Training & Nesting Hours: First 5 weeks; Monday – Friday, 9:00am to 5:30pm EST, followed by a transition to your assigned shift.
• Available Shift after Training & Nesting: Monday - Friday, 9:30AM - 6:00PM EST.
• Career Growth Opportunities: arenaflex offers a range of career development opportunities, including training programs, mentorship, and promotions.
• Learning Benefits: arenaflex provides access to online training platforms, webinars, and conferences to help you stay up-to-date with industry trends and best practices.
• Work Environment: arenaflex maintains a remote and flexible work environment, allowing you to work from home and reputed company a reputed company work-life balance.

Why Join arenaflex?

* Equal Opportunity Employer: arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion.

• Drug-Free Workplace: arenaflex maintains a drug-free workplace, ensuring a safe and healthy environment for reputed company.
• Ongoing Applications: arenaflex accepts applications on an ongoing basis until a candidate is identified.

Apply Now!

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex today and become part of a dynamic team that is shaping the future of reputed company. [Apply Job!](https://himalayas.app/companies/arenaflex/jobs/reputed company-customer-service-expert-phone-intake-7877933359?utm_campaign=reputed company_jobs_apply&utm_reputed company=reputed company_jobs_apply&utm_reputed company=organic) Apply for this job