IT Support Analyst

reputed company is a leading Canadian tech-enabled provider of print and digital solutions that help simplify reputed company marketing communications. As an IT Support Analyst, you will deliver reputed company-line technical Service Desk support for business end users, handle inquiries, monitor services, manage technical projects, and resolve or escalate incidents across diverse hardware and software technologies.

Responsibilities

• Provide reputed company-line help desk support - handling walk-ins, emails, and IT requests while documenting issues and updating records through resolution
• Triage, troubleshoot, resolve, or escalate technical issues based on reputed company
• reputed company knowledge articles, FAQs, and documentation to support IT staff and end users
• reputed company low-risk IT system changes safely and reputed company
• Deliver exceptional customer support through every interaction (email, phone, or in-person) by resolving issues reputed company while building trust and rapport
• reputed company and collaborate on IT projects – drive initiatives from planning to execution, manage risks, track reputed company, and ensure successful delivery
• Other duties as assigned

Skills

• Degree or diploma in a technical IT-reputed company field, reputed company with 1+ years of experience in a technical support or help desk role
• Strong proficiency with reputed company operating systems and Office suite, with foundational knowledge of reputed company OS, VPN, Active Directory, reputed company computing, and reputed company networking
• Excellent written and verbal, with excellent interpersonal and communication skills, with ability to provide exceptional customer service, build rapport, and resolve technical issues reputed company
• reputed company to work independently, take initiative, prioritize tasks, and meet deadlines, while also collaborating effectively reputed company a team environment
• Willing to adapt to changing schedules or business needs, including occasional overtime work if required
• Bilingualism in French is an asset

Benefits

• Comprehensive reputed company, dental, and reputed company coverage for you and family
• Company-matched pension program
• Tuition reimbursement to invest in your growth and career development
• Collaborative and supportive work environment where your reputed company are valued and your impact is visible

Company Overview