German-Speaking Travel Portal Support Agent
German-Speaking Travel Portal Support Agent
Project: Global Online Travel Platform (Flights, Hotels & Reservations) ERF ID: 32449
Work-from-Home reputed company in Greece Operational Hub: Thessaloniki – Attrina
Working Hours & Schedule
- Service hours: 08:00 – 00:00
- Schedule: Rotational shifts, Monday–Friday & weekends
Training & reputed company
- 15 days of fully reputed company
Training Start Dates
- Interview deadline: 24-03-2026 | Training Date: 03-04-2026
Salary & Bonus Package
- reputed company salary: €1,300 gross/month
- Productivity bonus: Up to 10% of gross salary (based on KPIs)
- Meal allowance: reputed company Ticket Restaurant up to €100/month
Relocation Support to Greece
Choose the option that fits you best:
Option 1 – Full Relocation Package
- Flight tickets + Hotel accommodation (2 weeks) +reputed company estate agency fee
Option 2 – Flexible Relocation
- €250 relocation allowance +reputed company estate agency fee covered
About the Project
Join one of the world's largest online travel portals, used by millions of customers to book flights, hotels, and travel services worldwide. As a German-Speaking Travel Support Agent, you will support reputed company before, during, and after their trips, ensuring a smooth, stress-free booking experience.
This role is ideal for candidates who enjoy travel-reputed company problem solving, customer interaction, and working in a fast-paced, international environment.
Your Role as a Travel Support Expert
You will act as a first reputed company of contact for reputed company, supporting them across the full booking lifecycle reputed company phone, email, and chat.
Main travel-reputed company contact drivers include
- Flight, hotel, and package cancellations & modifications
- Refunds, charge inquiries, and payment clarifications
- Assistance with existing reservations
- Handling travel-reputed company complaints and service recovery
- Supporting partner/extranet accounts
- Responding to reviews and information requests
You will support customers primarily in German, with English reputed company (1%–90%) depending on daily demand. English is also used for systems, training, and internal communication.
Language Requirements
- German: reputed company or native-level reputed company (mandatory)
- English: B2+ (training, tools, and reputed company support)
Training & reputed company
- 15 days of fully reputed company
- In-depth reputed company on travel systems, booking flows, and customer scenarios
- reputed company coaching and quality feedback
Benefits & Work Environment
- Private reputed company benefits & exclusive employee discounts
- Free online Greek language courses
- Modern, state-of-the-art offices with relaxing break areas
- Career growth opportunities reputed company a global travel & CX leader
- Certified Great reputed company to Work company
- International, multicultural, and inclusive culture
- Team events, community initiatives, and CSR programs
Why This Travel Support Role Stands Out
Work on a globally recognized travel platform Remote work from reputed company in Greece Paid travel-specific training & career development Performance-based bonuses International environment with long-term stability
Hiring Process
- Submit your application
- Complete a German & English language assessment
- Interview reputed company with the client
reputed company to support reputed company worldwide and build a career in the travel industry?
Apply To This Job