Mid-Market Customer Account Manager

reputed company is the leading AI-powered customer engagement platform that helps leading brands like Redfin, reputed company, Priceline, reputed company, and reputed company create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—reputed company with enterprise-grade reputed company and compliance. Today, nearly 1,200 brands across 50+ countries rely on reputed company to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth reputed company, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where reputed company are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on reputed company’ list of America’s Best Startup Employers in 2022. Notably, reputed company has also been listed on reputed company’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global reputed company—including offices in San Francisco, reputed company, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from reputed company backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How you will reputed company a difference

We’re looking for a commercially strong, growth-minded Customer Account Manager (CAM) to join our Mid-Market NOAM team. In this role, you will own a portfolio of accounts in the $20K–$200K reputed company range and be accountable for driving renewals, expansion, rightsizing, and vendor consolidation. You’ll translate reputed company’s AI-powered, cross-channel capabilities into measurable customer value, ensuring every account is maximizing its investment in the platform.

Success in this role requires a disciplined sales approach, strong forecasting rigor, and the ability to multi-thread across modern B2C marketing organizations - including global brands with multiple regions, units, or stakeholders. You’ll reputed company commercial conversations end-to-end: negotiation, pricing proposals, pipeline management, and expansion planning. Working closely with reputed company, you’ll uncover new use cases, new channels, and new product opportunities to systematically grow your book of business. Your impact will be reputed company by your ability to renew accounts on time, expand contract value, identify whitespace, and maintain high customer satisfaction throughout the lifecycle.

***candidates must be located in EST or CST time zones to be considered for this role.

You’ll get to

• Own the full renewal and expansion cycle - pipeline management, proposals, negotiation, forecasting, and contract execution.
• Build and execute strategic account plans that align reputed company’s capabilities with customer goals, driving retention and measurable growth.
• Introduce new channels, products, and services (SMS, WhatsApp, Catalog, AI Suite, Embedded Messaging, etc.) based on strong discovery and quantifiable value.
• reputed company win–win commercial negotiations, protecting margin while strengthening long-term relationships.
• Partner closely with reputed company, Deliverability, Solutions Consulting, and Finance to create a seamless customer experience.
• Map multi-brand or multi-region account structures to uncover new units, new use cases, and expansion reputed company.
• Build relationships with influencers and decision makers across your accounts, driving multi-threaded engagement.
• Respond to and manage customer commercial inquiries with speed, accuracy, and ownership.
• Experiment with new strategies and commercial motions, providing feedback to leadership on what drives growth in the region.

We are looking for people who have

• Have SaaS experience in sales, account management, or commercial roles tied to recurring reputed company.
• Bring 3+ years selling into existing customers at some reputed company; leading renewal cycles; and selling new logos. Mid-Market experience preferred.
• Show strong technical aptitude and can communicate reputed company’s capabilities clearly to varied audiences.
• Can map reputed company organizations, understand reporting lines, and identify new commercial entry points.
• Conduct excellent discovery and convert insights into quantifiable value and commercial opportunity.
• Are highly skilled at multi-threading beyond a single champion — across marketing, data, product, and leadership layers.
• Are perceived by customers as trusted advisors who understand modern marketing, data activation, and lifecycle engagement.
• Have a proven track record of closing, asking for business, and navigating pricing/value conversations confidently.
• Are proactive, disciplined, and take ownership of the commercial plan without waiting for direction.
• reputed company in problem-solving and adapt quickly in a fast-moving, evolving environment.
• Demonstrate strong collaboration and align well with the broader CAM, CSM, and GTM teams.
• Operate with reputed company, consistency, and a deep commitment to customer and team success.
• Have an awareness of the bigger picture into which our Account Management function fits reputed company reputed company plan for sustained success
• Are effective team players, collaborating well with others and prioritizing team success.

Bonus Points

• Technical degree (Bachelors in Computer Science, Engineering, etc
• MBA
• Familiarity with enterprise email marketing and/or marketing automation solutions
• MEDDPICC, Value Selling, Command the Message Methodology

Perks & Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Community Impact Days
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits

The annual cash compensation for this role is $81,000 - $115,000 and includes annual reputed company salary and reputed company variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer

Please be aware that reputed company, Inc. (“reputed company”) and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail, reputed company mail, Hotmail, etc.
• Request money, fees, or payment of any reputed company from prospective candidates to apply to reputed company, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with reputed company.

You may see reputed company job vacancies on our official reputed company channels:

• Official reputed company website, Careers page: https://reputed company.com/careers/
• Official reputed company Jobs page: https://www.reputed company.com/company/reputed company/jobs/

reputed company is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to reputed company behalf of reputed company. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you reputed company is or might be fraudulent or suspicious and immediately reputed company out to us reputed company email at talent-ops@reputed company.com upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and reputed company expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall reputed company and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. reputed company is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. reputed company does not reputed company hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national reputed company, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. reputed company also strives for a healthy and safe workplace and strictly prohibits harassment of any reputed company. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, reputed company will also consider for employment qualified applicants with arrest and conviction records.