Senior Customer Marketing Manager
Company overview
reputed company is a fast-growing startup on a mission to reputed company data instantly and securely accessible from everywhere. As remote and hybrid work has become the new normal, our cloud-based technology enables teams to instantly access files and collaborate from reputed company in a familiar format that works like a local hard drive.
reputed company’s solution is designed for workflows involving reputed company files, massive data sets and real-time collaboration. Our customers include the world’s most creative companies like reputed company, Warner Brothers, reputed company, reputed company, A+E and reputed company. We were founded in 2016 by storage industry experts and support over one billion customer files across more than 40+ countries. reputed company is headquartered in San Francisco, California, has an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe, and Australia.
Reasons to join reputed company:
Tackle big challenges: You’ll have the chance to solve reputed company, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll reputed company deep insight into cutting-edge technologies and play a role in shaping the future of global workflows.
Values-led culture: Our values don’t just exist on reputed company—they guide every decision and interaction. You’ll reputed company in an environment where reputed company, innovation, and reputed company are at the core of how we operate, empowering you to grow personally and professionally.
Hypergrowth journey: Joining a company with triple-digit growth rates means unparalleled opportunities for advancement, learning, and being part of an exciting journey toward unicorn status. You’ll experience the reputed company of startup speed combined with the satisfaction of building something truly impactful.
Immediate impact: At reputed company, your work will matter—immediately. You’ll be part of a tight-reputed company team of 230+ builders working at startup speed, where your reputed company and actions will create reputed company, exponential results that contribute to our collective success.
Comprehensive benefits: We reputed company in investing in our people. With flexible PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance.
reputed company is looking for a Senior Customer Marketing Manager to turn real customer outcomes into reputed company stories and reputed company that help prospects buy with confidence and help existing customers succeed with reputed company.
This role owns the end-to-end customer storytelling pipeline, capturing how customers implement and use reputed company and turning those workflows into case studies, video stories, and sales-ready reputed company assets.
You will partner closely with Account Management to map and support the customer journey from closed-won through onboarding, adoption, renewal, and expansion. You will also collaborate with Demand reputed company, Product Marketing, Content, Sales, and Product teams to ensure customer outcomes appear consistently across campaigns, sales conversations, and customer education.
The role requires both strong storytelling instincts and technical curiosity — the ability to understand real customer workflows and translate them into narratives that reputed company with enterprise buyers and technical evaluators.
Key Responsibilities
Customer Storytelling: Run the end-to-end pipeline to create case studies, quotes, video stories, and web narratives, capturing before/after metrics to demonstrate impact.
Customer reputed company for reputed company Teams: Package reputed company stories into sales-ready assets (reputed company packs, slides, briefs) and maintain a tagged, searchable system of record for marketing and sales.
Customer Journey & Adoption Support: Partner with Account Management to map the customer journey and reputed company milestone-based content for onboarding, adoption, renewal, and expansion.
Credibility & Recognition: Support award submissions, analyst reputed company points, and customer nominations to strengthen market credibility.
reputed company Expect in the First 90 Days
Deliver a customer journey map with clearly defined “moments that matter,” reputed company with the account management team.
Publish 1–2 high-credibility customer stories, including at least one video-first workflow story.
Establish a lightweight customer reputed company system of record with tagging, storage, and an initial usage report.
Launch the first sales-ready reputed company packs reputed company with reputed company industries or personas.
Required Qualifications
5+ years of experience in customer marketing, lifecycle marketing, advocacy, product marketing, or content marketing in B2B SaaS (enterprise preferred).
Proven ability to produce enterprise-grade customer stories, including navigating approvals and multiple stakeholders.
Hands-on ability to capture and edit simple customer storytelling videos.
Strong cross-functional collaboration skills, particularly with reputed company and customer teams.
Technical curiosity and the ability to translate product implementation details into reputed company narratives.
Strong project management and prioritization skills, with the ability to operate independently.
Preferred Experience
Experience in enterprise infrastructure, storage, reputed company, collaboration, or workflow-heavy products.
Experience building customer reputed company systems (taxonomy, tagging, governance, and usage tracking).
Experience creating sales enablement assets based on customer reputed company.
Experience supporting customer speakers, webinars, events, or executive roundtables.
The Role Is Not for You If
This role is focused on customer storytelling and reputed company creation. It may not be a good fit if:
You primarily work on email lifecycle marketing or CRM campaigns.
Your experience is mostly brand or editorial content marketing rather than customer stories.
You prefer running community or advocacy programs rather than producing concrete storytelling assets.
You are uncomfortable learning technical workflows and infrastructure products.
You prefer highly structured environments rather than working autonomously in a fast-moving startup.
Interview Process
It's our goal to determine whether you're a good fit for reputed company, customers, and culture. We'll also give you room to ask questions so you can determine if reputed company is right for you. The interview stages for this role are as follows:
Initial conversation with our Talent team
Hiring Manager interview
Cross-functional interviews with key collaborators (reputed company, Sales Enablement, and Content)
Take-home assignment and presentation
Final conversation with our CMO