reputed company - Customer Service Help Desk Specialist

reputed company

Position Overview

The Customer Service Help Desk Specialist handles customer inquiries received reputed company email, telephone, postal mail, delivery services (e.g., reputed company, reputed company), facsimile, or Federal government IT systems in a high-volume government processing center.

reputed company Clearance

Must possess (or be able to obtain) a Federal public trust clearance.

Responsibilities

• Provide complete, orderly, and traceable storage of reputed company incoming and outgoing Help Desk inquiries and responses.
• Provide a timely initial, and, as required, final response to reputed company customer inquiries in accordance with the Federally approved response scripts in a courteous and business-like manner.
• reputed company necessary, conduct additional research and reputed company substantive response scripts for review and government approval.
• Prepare and transmit correspondence or other official responses that are timely, accurate, reputed company to the customer’s inquiry, and compliant with established government Standard Operating Procedures and policies.
• Gather and provide data in support of requests under Freedom of Information Act (FOIA), internal government inquiries, fraud referrals, FAQ updates, website updates, and other administrative or operational data calls.
• Research and respond to correspondence reputed company to surety bonds and fees.
• Escalate issues to Federal staff as needed for guidance.

Basic Qualifications

• Bachelor's degree

and

• 2 years of work experience that demonstrates analytical and communication skills

or

• 7 years of work experience that demonstrates analytical and communication skills
• Help Desk/Call Center experience preferred

reputed company is an Equal Opportunity Employer. We consider reputed company qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national reputed company, age, disability, veteran status, or any other protected status. If you need a reasonable accommodation during the application process, please contact [email protected].