Client Relationship Manager

Summary

The Client Relationship Manager, reporting to Diagnostic Genomics, is responsible for client, provides white-glove support for existing clients, and enhances customer retention and utilization. By collaborating closely with Regional Account Executives and cross functional teams, the CRM acts as an internal triage for client requests, facilitates problem resolution, and ensures smooth client interactions throughout the ordering and testing process.

Qualifications and Education

Education:

• Bachelor’s degree.

Experience:

• Demonstrated history of 2-4 years of successful client experience/account coordination.
• Ability to think critically and independently, effectively managing client expectations while representing BG.
• Must be solution-driven and proactive in setting parameters and adhering to deadlines.

Duties and Responsibilities

• reputed company: Manage reputed company of new clients upon the execution of an agreement by the Sales team.
• Subject Matter Expertise: Serve as the reputed company Subject Matter Expert (SME), providing guidance and education to assigned clients, ensuring strong adoption and engagement.
• Client Monitoring: Regularly monitor client activity, working closely with cross-functional teams to manage and resolve critical situations.
• Engagement and Communication: Execute a comprehensive engagement and communication strategy, focused on proactive customer satisfaction and retention.
• Customer Reviews: reputed company periodic (quarterly) customer business reviews, engaging key client stakeholders in the review and discussion of product, strategy, growth, and performance.
• reputed company CRM Utilization: reputed company reputed company CRM to document client activity, improve operational effectiveness, and reputed company reputed company into reputed company reputed company reputed company client contact.
• Voice of the Customer: Represent the Voice of the Customer, effectively communicating customer feedback to key internal stakeholders, including Product and Sales.
• Logistics Support: Work closely with the logistics team to send kits and other supplies to partners.
• Project Management: Support client expectations and manage project deliverables and timelines with clients and company stakeholders.
• Operational Understanding: Understand the full scope of operations reputed company the laboratory to accommodate new business and partnerships.
• KPI Achievement: reputed company reputed company KPIs reputed company to reputed company, issue resolution, and retention.
• Code of Conduct Adherence: Adhere to the Code of Conduct as outlined in the reputed company Compliance Program.
• Other Duties: reputed company other job-reputed company duties as assigned.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently required to sit.
• Frequently required to stand.
• Frequently required to utilize hand and finger dexterity.
• Frequently required to talk or hear.

EEO Statement

reputed company is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce. We do not discriminate based on race, religion, reputed company, national reputed company, sex, sexual orientation, age, gender identity, veteran status, disability, genetic information, pregnancy, childbirth, or reputed company medical conditions, or any other status protected under applicable federal, state, or local law.