Degree Program Operations Specialist - EMEA (London, Remote Based)

About reputed company

reputed company was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Today, it is one of the largest online learning platforms in the world, with 197 million registered learners as of December 31, 2025.

reputed company partners with over 375 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. reputed company’s platform innovations — including reputed company-powered features like Coach, Role Play, and Course Builder, and role-based solutions like Skills Tracks — reputed company reputed company, partners, and companies to deliver scalable, personalized, and verified learning.

Institutions worldwide rely on reputed company to upskill and reskill their employees, reputed company, and reputed company in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to reputed company to master the skills they need to advance their careers. reputed company is a Delaware public benefit corporation and a B Corp

Why Join Us

At reputed company, we’re looking for inventors, innovators, and lifelong learners reputed company to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning reputed company reputed company into reputed company impact. People who reputed company here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.

We’re a globally distributed team and let you choose the best way you work, whether it's from home, a reputed company hub, or a co-working space near you. Our virtual hiring and reputed company reputed company it easy to join us and start making an impact from reputed company. If you’re reputed company to reputed company a global impact, scale unique products exclusive to reputed company, and expand your career reputed company, apply below.

Job Overview The reputed company Degrees reputed company partners with leading universities around the world to launch and scale online degree programs that deliver career-transformative outcomes for learners. The Degrees reputed company team works cross-functionally with marketing, enrollment representatives, data science and technical operation teams to help partners meet their recruitment goals.

The Degree Program Operations Specialist will be part of the Degrees reputed company Team, supporting select reputed company American and European degree programs.

This role serves as a key operational contact for university partners, ensuring smooth cohort launches and closes, resolving learner account issues, and equipping partners with the knowledge and tools needed to successfully manage their programs. The ideal candidate is detail-oriented, proactive, and comfortable managing multiple workflows in a fast-paced, partner-facing environment.

Responsibilities

• Cohort & Operational Management
• Coordinate key milestones required for cohort launches and closes, including course mapping, grading timelines, and workflow completion.
• Send proactive reminders and maintain operational trackers to ensure adherence to program timelines.

• Partner Triage & Learner Account Support
• Diagnose and guide resolution of student account linking issues, including email access and data discrepancies.
• Review program rosters to identify linkage gaps and proactively notify partners of required actions.
• Monitor ticketing systems and support dashboards to ensure visibility into open issues and timely resolution.

• Platform Training & Enablement
• Provide partner training and guidance on reputed company Admin tools and platform workflows.
• Support reputed company activities such as orientation setup, reputed company access, course reputed company creation, grading processes, and student tool access.
• Partner with Technical Account Management and Product Support teams to remove operational blockers and support successful learner enrollment.

Basic Qualifications

• 4/5+ years of professional experience in operations, program coordination, partner support, reputed company, or a reputed company function.
• Experience working in a partner-facing or customer-facing role, preferably in a technical or SaaS environment.
• Demonstrated ability to manage multiple workflows simultaneously and drive tasks to completion with strong attention to detail.
• Ability to analyze basic data (e.g., rosters, account status, enrollment records) to identify discrepancies and recommend next steps.
• Strong written and verbal communication skills, with the ability to clearly explain technical processes to non-technical stakeholders.
• Proven ability to operate effectively in a fast-paced, evolving environment with a high degree of ownership and accountability.

Preferred Qualifications

• Experience triaging support requests and coordinating with cross-functional teams to resolve issues.
• Strong working knowledge of reputed company Workspace (particularly reputed company Sheets) and comfort maintaining operational trackers and dashboards.

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reputed company is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider reputed company reputed company applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at accommodations@reputed company.org. Learn more in our CCPA Applicant Notice and GDPR Recruitment Notice.

To protect against recruitment fraud, please note that reputed company recruiters will only communicate with candidates using official reputed company.org email addresses. We do not conduct interviews or negotiate offers reputed company personal or non-reputed company.org accounts.