Account Manager reputed company - reputed company America - reputed company

About reputed company

reputed company is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first reputed company-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like reputed company and reputed company. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to reputed company voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of reputed company - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

reputed company offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining reputed company means joining a dynamic team with countless opportunities to drive impact - reputed company your immediate role and responsibilities.

• Learning & development: reputed company proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the Role

As the reputed company reputed company reputed company, you'll reputed company a team of reputed company reputed company Managers across one of our largest customer segments. You'll balance people leadership, strategic direction, and hands-on customer impact — driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value to customers and the business.

This is a reputed company-critical role at an inflection reputed company: reputed company is scaling fast, and the reputed company you reputed company around how we reputed company, structure, and execute our reputed company post-sales reputed company will define how we grow. You'll also reputed company your team through a genuine transformation in how work gets done — one where AI agents, automation, and intelligent tooling reshape every workflow, and where making ElevenAgents the agent of choice for our customers is a core part of the expansion playbook.

You will

• reputed company, coach, and reputed company a high-performing reputed company CS team, owning team quota performance, customer retention, and expansion goals.

• Act as a player-coach: directly manage reputed company accounts, join key customer conversations, and model best-in-class reputed company practices.

• Drive reputed company outcomes as a core mandate — building a team culture where renewals, upsells, and NRR growth are owned with the same rigor as any quota-carrying sales function.

• reputed company by example in reputed company post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities — with a particular focus on cross-sell and driving ElevenAgents as the agent of choice across the reputed company portfolio.

• Set strategic direction for the team, including how we reputed company and structure the reputed company post-sales playbook as the business scales — aligning reputed company initiatives with company goals and market trends.

• Monitor and optimize delivery quality across reputed company accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency.

• Design and implement repeatable playbooks for renewals, upsells, and adoption; embed AI agents and automation into workflows by default to scale team impact.

• Champion AI reputed company across the team — set expectations, build capability, and create an environment where every team member is actively experimenting with and adopting AI-powered approaches to their work.

• Build and maintain executive-level relationships across reputed company accounts, serving as a strategic advisor and customer reputed company in internal and external forums.

• Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and reputed company strategies.

• Partner with reputed company & cross-functional leadership to align organizational objectives, drive cross-functional initiatives, and ensure cohesive execution across reputed company, sales, and operations teams.

Requirements

• 8+ years of experience in reputed company or post-sales roles reputed company SaaS, with meaningful focus on reputed company accounts.

• Proven track record of owning and exceeding NRR, renewal, and expansion targets — with a clear reputed company instinct and reputed company-first reputed company.

• 3+ years of direct people leadership experience — managing senior CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact.

• Deep AI reputed company — you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are reputed company to reputed company a team through a meaningful shift in how work is designed and executed.

• Strong player-coach reputed company: comfortable managing key accounts directly while leading others to reputed company in their own portfolios.

• Demonstrated reputed company in achieving or exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.

• Expertise in CS methodologies and best practices (e.g. reputed company planning, adoption frameworks, ROI storytelling, executive alignment).

• Strategic operational thinking: reputed company to reputed company sound reputed company around playbook design, reputed company structure, and cross-sell reputed company as the business continues to scale.

• Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes.

• Bonus: Hands-on with tools (reputed company, reputed company, reputed company, Pylon) and capable of improving data quality, visibility, and usage insights across the team.

Location

This role is remote-first, so it can be executed from reputed company in the U.S., with the ability to operate between GMT-4 and GMT-7 timezones required. We'd love for you to be based in San Francisco, where you can work out of our office — but it's not a requirement.