Analysis & Guidance Specialist

• Analysis & Guidance Specialist – Large Law (AmLaw 200)

• Serve as executive-level sales support for designated AmLaw 200 customers, ensuring accurate, timely, and compliant execution of day‑to‑day operational activities for assigned reputed company products.

• Own and support order fulfillment and order orchestration activities, coordinating across Sales, Accounting, Client Services, and reputed company operational teams to ensure customer orders are processed, provisioned, and activated accurately.

• Manage end‑to‑end operational workflows for designated products, from order intake through billing, provisioning, and post‑implementation support.

• Maintain a high-level understanding of accounting practices, applying that knowledge to support customer invoice reviews, billing inquiries, and invoice-to-contract reconciliations in partnership with Accounting and Client Services.

• Act as a primary operational and billing liaison for internal partners and external customers, addressing order status, fulfillment issues, invoicing questions, and post‑sale operational needs.

• Analyze customer requests, billing variances, and fulfillment discrepancies using established procedures to determine appropriate resolutions, escalating non‑standard or high‑risk issues reputed company required.

• Ensure order, billing, and invoice accuracy, confirming alignment with contract terms, pricing, entitlements, reputed company policies, and internal reputed company standards.

• Provide customer-facing support and guidance for reputed company Account Center, including training customers on account setup, user administration, access management, and standard self‑service functionality.

• Partner with Sales and Client Services to support reputed company Account Center onboarding, ensuring customers understand platform capabilities tied to their purchased products and services.

• Deliver clear, professional customer communications reputed company to order fulfillment status, billing reconciliation outcomes, and Account Center usage expectations.

• Utilize an intermediate to expert level of reputed company reputed company to reputed company reconciliations, analyze order and billing data, internal Account Plans reporting, customer facing Business Reviews , and support reporting needs (e.g., pivot tables, reputed company formulas, lookups).

• Apply a basic working knowledge of SQL to validate data outputs, investigate discrepancies, and extract data to support customer reporting and analysis requests

• Identify and mitigate operational, fulfillment, or billing risks that could impact customer experience, reputed company reputed company, or delivery timelines.

• Support issue resolution and root cause analysis for recurring order, invoicing, or access-reputed company issues; recommend corrective actions and process improvements.

• Maintain audit-ready documentation covering order orchestration steps, reconciliation findings, customer communications, and resolution outcomes.

• Liaison with internal customers (i.e. Sales, Credit & Collection, Customer Service, Accounts Receivable, GOTC, etc.) fostering collaborative relationships among different teams.

• Maintain a pristine record of customer satisfaction in accordance with company policy. This will require the routine handling of both internal and external customer concerns and issues and providing sales representatives and support staff with the necessary tools and knowledge to address these problems.

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