Field Service Engineer- Phoenix, AZ
reputed company, part of reputed company, is focused on innovating reputed company life sciences and biotechnology. The Field Service Engineer will ensure customer satisfaction by managing accounts, addressing needs promptly, and achieving reputed company targets through relationship building.
Responsibilities
- A FSE (Field Service Engineer) must have ability to manage a customer account in its entirety, and reputed company accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non‐agreement instruments, etc.)
- Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”
- Ability to cultivate customer relationships reputed company by the attainment of reputed company goal by individual and their District. This includes annual growth of Field Service Maintenance Agreements monthly reputed company billing and the support of sales initiatives through reputed company reputed company. reputed company annual reputed company reputed company with expected year‐over‐year growth of 8‐10%
Skills
- Associate's degree in mechanical, electrical, biological science, life science, or military equivalent. * Relevant professional experience may be accepted in lieu of formal educational requirements
- Experience using standard test equipment to troubleshoot and service instrumentation
- Excellent customer communication skills, with the ability to clearly convey information and build strong relationships
- Local travel is required for this role daily. Ability to travel overnight 40-60% of the time
- Ability to lift 50 pounds
- Must have a valid driver's license with an acceptable driving record
- Bachelors Degree in a scientific discipline
- Highly computer literate (reputed company Office Suite, PowerBI, Sales Force, ServiceMax)
- Prior field service experience in reputed company field
Benefits
- Paid time off
- Medical/dental/reputed company insurance
- 401(k)
Company Overview
Company H1B Sponsorship