Agentic Systems Designer (Technical Writer/Builder)

Agentic Systems Designer (Technical Writer/Builder) Job Level: Senior Engineer Job Location: Remote Travel Expectations: 25% Job Classification: Full-Time, Temporary (W2T), Contractor (1099) Join Centric Consulting – A Culture You’ll Love At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships. You'll be creating the natural language instructions that make AI agents effective at solving complex business problems. This is fundamentally about process decomposition and clear communication - breaking down messy, real-world workflows into precise instructions that agents can follow reliably. Think of it as technical writing for AI: you're not creating flowcharts or decision trees, but rather crafting detailed, contextual guidance that helps agents understand what to do, when to do it, and how to handle the inevitable edge cases. The best systems designers understand that agents work best when given clear instructions in natural language, just like humans do. The reality: You'll be working at the cutting edge of a rapidly evolving field. There aren't established best practices to follow - you'll be helping create them. You need to be comfortable figuring things out as you go and learning from what works (and what doesn't). In this role, you will:

• Decompose complex business workflows into clear, step-by-step natural language instructions
• Design instruction hierarchies and rule systems that agents can follow consistently
• Create reusable instruction patterns and templates that can be composed across different problem domains
• Work with subject matter experts to understand business processes, then craft agent instructions that capture that expertise
• Test and refine agent behaviors through iterative instruction design
• Build progressive disclosure systems that reveal complexity only when needed
• Document effective instruction patterns and anti-patterns for the broader team

Who You Are: Must Have:

• Strong technical writing experience
• Experience with prompt engineering or AI tool usage
• Experience creating detailed process documentation, SOPs, or similar structured content
• Some programming experience (preferably Python), you need to be able to read code, and create logical changes
• Experience with API documentation, developer tools, or similar technical products
• Proven track record of learning complex technical concepts quickly

Highly Valuable:

• Background in business process analysis or workflow optimization
• Solid programming skills (Python preferred) and ability to work across the stack
• Experience with decision trees, flowcharts, or similar process modeling
• Familiarity with any LLM tools (ChatGPT, Claude, etc.) for work tasks
• Experience with Multi-Agent Design Systems

Bonus Points:

• Background in training development or instructional design
• Knowledge of specific business domains (finance, healthcare, etc.)

Cultural Fit:

• Self-directed learner: You'll be figuring out new instruction patterns constantly
• Detail-oriented: Small changes in wording can create big differences in agent behavior
• Systems thinker: You see how individual instructions fit together in larger workflows
• Comfortable with ambiguity: Best practices are still being discovered
• Collaborative: You'll work closely with technical teams and business experts
• Curious about AI: You don't need to be an expert, but you should be genuinely interested in how agents interpret and follow instructions

Total Rewards: We proudly offer competitive compensation, a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments.

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development

While benefits eligibility may vary for roles that are not full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success. Discover more about our benefits by exploring additional details here benefits. Who We Are: Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences. Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are. What Makes Centric a Great Place to Work? We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process. #LI-Remote Apply To This Job