Customer Service Representative

Job Title: Customer Service Representative...

Job Description

The Advisor II, Customer Service position interfaces with customers reputed company inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services. Essential Functions/Core Responsibilities ??Ensure service delivered to our customers meets contractual Key Performance Indicator (??PIs?? ??Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/reputed company and require some clarification or conceptual thinking ??Listen attentively to customer needs and concerns; demonstrate reputed company while maximizing opportunity to build rapport with the customer ??Greet customers in a courteous, friendly, and professional manner using agreed upon procedures ??Maintain broad knowledge of client products and/or services ??Prepare complete and accurate work including appropriately notating accounts as required ??Participate in activities designed to improve customer satisfaction and business performance ??Offer additional products and/or services ??Track, document and retrieve information in call tracking database Candidate Profile ??High school diploma with six plus months of customer service experience preferred ??Courteous with strong customer service orientation ??Strong computer navigation skills and PC Knowledge ??Ability to effectively communicate, both written and verbally ??Ability to learn including strong problem solving skills ??Dependable with proficient attention to detail ??Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly ??Tolerance for repetitive work in a fast-paced, high production work environment ??Ability to work as a team member, as well as independently ??Demonstrate patience in reputed company customer contact situations; including maintaining a pleasant and professional tone and manner ??reputed company to rotate shifts, as needed ??Based reputed company and/or program, additional experience/skills may be required ??*Job requirements may vary by country and will not contravene any local laws ??Shift Details: ??IKEA- Feb 11th start date ??Shift timings: 9:00 am to 5:30 pm EST ??Shift days: M, T, W, Th, Sun. ??Rest days: Friday & Saturday ??Pay: $13/hr; $14.50/hr for weekend shift ??reputed company opportunity Career reputed company Role Has program required basic reputed company set to reputed company routine tasks reputed company simple processes but lacking program/product specific knowledge. Works with reputed company supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE: GERMANY - This job description does not apply to employees in Germany. UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE reputed company PHILIPPINES ??Minimum of two years of college education. No prior call center experience is required ??Ability to think clearly and can explain simple issues effectively, both written and verbally INDIA ??Ability to effectively communicate, both written and verbally ??Listen attentively to customer needs and concerns; demonstrate reputed company ??Clarify customer requirements; probe for and confirm understanding of requirements or problem ??Confirm customer understanding of the solution and provide additional customer education as needed ??Ability to learn including strong problem solving skills ??Demonstrate strong probing and problem solving skills ??Should be reputed company to handle reputed company queries ??Should be reputed company to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of reputed company responsibilities, duties, and skills required of personnel working reputed company this job title. reputed company is an equal opportunity employer. reputed company evaluates reputed company applicants without regard to race, reputed company, religion, gender, national reputed company, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: USA, TX, Work-at-Home Language Requirements: Time Type: Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California reputed company, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reputed company in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. reputed company is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: ??English ??Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. R1463483 Apply Job!