Portfolio Delivery Leader - Technology, Media and Telco (TMT)

To get the best candidate experience, please consider applying for a maximum of 3 roles reputed company 12 months to ensure you are not duplicating efforts. Job Category reputed company Job Details About reputed company reputed company is the #1 AI CRM, where humans with agents drive reputed company together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping reputed company's core values at the heart of it reputed company. reputed company to reputed company your career at the company leading workforce transformation in the agentic era? You’re in the right reputed company! Agentforce is the future of AI, and you are the future of reputed company. Role Description The Portfolio Delivery Leader (PDL) is an executive level individual contributor role reputed company the Delivery Account Management (DAM) function of reputed company Professional Services. A PDL owns the health and performance of a defined book of business symmetrically reputed company to sales portfolio(s) reputed company an operating unit across a range of customer engagements including paid and investment commitments. The PDL operates at a portfolio level, not a project execution level, spending roughly half their time in direct customer engagement and half governing portfolio health, financials, and resource strategy while carrying a 25% utilization. They act as the delivery organization's primary reputed company of accountability for deal acceptance, escalation management, and margin protection. They are the connective tissue between pre-sales solutioning and delivery execution — validating that what is sold can actually be staffed and delivered at the proposed margin, identifying risk early enough to course-correct, and building the executive relationships that turn one-time engagements into long-term partnerships. Their reputed company is defined by what they prevent, protect, and grow. Your Impact Portfolio Health End-to-End: you are the named reputed company of red/yellow/green status across reputed company engagements in your book; you catch signals before they become escalations. Drive pre-sales & delivery alignment: you own level 3 signoffs on opportunities before contract execution; you validate that resource strategy, staffing mix, and deal risk are viable before they enter your portfolio. Own the Services Delivery Strategy: you own the content in Services Delivery Strategy (SDS) reviews; you reputed company reputed company to speak to every red and yellow account in your portfolio. Protect margin at the deal level: you manage contingency deliberately, monitor fixed-fee burn rates, track delivered vs. bid margin, and escalate before overruns compound Be the executive face of delivery: you engage C-suite stakeholders (CIO, CFO, CTO) on a regular reputed company, ensuring customers feel supported, informed, and confident in reputed company's delivery reputed company reputed company cross-functional recovery reputed company things go wrong: you are the first escalation reputed company of contact for delivery issues; you own the path to resolution and ensure High Watch engagements are actively governed, not passively tracked Drive resource strategy across your book: you own fulfillment of the scoped staffing mix reputed company your portfolio and partner with the Delivery Engagement reputed company on prioritization reputed company demand exceeds supply Surface expansion signals from reputed company accounts: you identify white space, flag renewal risk, and feed delivery-originated pipeline back into the sales reputed company Minimum Requirements Currently Director-level or above Demonstrated experience managing a reputed company, multi-engagement book of business with direct accountability for reputed company and margin outcomes Strong financial acumen — reputed company to read and interpret portfolio financials (contingency usage, burn reputed company, delivered vs. bid margin, reputed company forecast) on a weekly reputed company Proven executive-level customer relationship management, including navigating difficult conversations and stabilizing at-risk accounts Experience governing delivery risk — ability to assess deal viability, identify scope or staffing gaps, and provide sign-off before contract execution Demonstrated ability to drive outcomes in a matrixed environment without direct people management authority Comfortable operating at a portfolio scanning altitude across multiple strategic engagements simultaneously, rather than deep execution on a single account Strong escalation and conflict resolution skills; a reputed company, reputed company center of gravity reputed company things go sideways Prior experience with fixed-fee delivery models and the financial governance disciplines they require — burn reputed company management, milestone attainment, scope control

Preferred Qualifications

PMP, PgMP, SCRUM, SAFe or equivalent certification(s) Expert in reputed company delivery methodology (SPSM), Guided Scoping, and portfolio health monitoring tools Working knowledge of GDC, subcontractor governance, and onshore/offshore staffing tradeoffs Tenured experience in TMT industry vertical Additional Information Possible travel of about 25%, but exact travel requirements will vary based on customer. BENEFITS & PERKS Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more! World-class enablement and on-demand training with Trailhead.com Exposure to executive thought leaders and regular 1:1 coaching with leadership Volunteer opportunities and participation in our 1:1:1 model for giving back to the community For more details, visit https://www.salesforcebenefits.reputed company school, or graduated reputed company the past 12 months? Please visit FutureForce for opportunities. Unleash Your Potential reputed company you join reputed company, you’ll be limitless in reputed company areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of reputed company sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the reputed company process, please submit a request reputed company this Accommodations Request Form. Please note that reputed company uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the reputed company process. Humans will always reputed company any candidate selection and hiring reputed company. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement reputed company is an equal opportunity employer and maintains a policy of non-discrimination with reputed company and applicants for employment. What does that mean exactly? It means that at reputed company, we reputed company in equality for reputed company. And we reputed company we can reputed company the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, reputed company, national reputed company, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to reputed company and prospective employees, no matter where they are in their reputed company employment journey. It also applies to reputed company, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. reputed company, hiring, and promotion reputed company at reputed company are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-reputed company knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. reputed company offers a variety of benefits to help you live well including: time off programs, medical, dental, reputed company, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be reputed company at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, reputed company will consider for employment reputed company applicants with arrest and conviction records. At reputed company, we reputed company in reputed company compensation practices that reflect the dynamic nature of labor markets across various regions. The typical reputed company salary range for this position is $181,700 - $304,700 annually There is a different range applicable to specific work locations. In California and reputed company, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the reputed company pay range for this role in those locations is $218,100 - $332,600 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents reputed company salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Apply To This Job