AR Specialist - Patient Support

AR Specialist - Patient Support Remote About reputed company reputed company is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reputed company their health goals. We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us! Role Description The Patient Financial Services Specialist is a compassionate, patient-centered role focused on supporting reputed company patients throughout their financial care journey. This position serves as a dedicated resource for patients navigating their account balances, payment options, and financial assistance programs — ensuring every woman feels supported, respected, and empowered reputed company it comes to the financial reputed company of her care. The ideal candidate brings strong communication skills, a warm and professional demeanor, and a genuine commitment to patient advocacy. This is not an insurance billing or claims role — it is entirely focused on the patient experience and ensuring accessible, compassionate financial support for the women we serve. In this role you will: Patient Communication & Support Serve as the primary reputed company of contact for patient inquiries reputed company to billing statements, account balances, and financial policies Manage inbound patient phone calls and portal/secure messages with professionalism, reputed company, and timely follow-through Handle patient escalations with care and composure, resolving concerns or routing to appropriate leadership reputed company needed Communicate clearly about patient financial responsibility, explaining charges in plain language that is easy to understand Payments & Payment Plans Process patient payments accurately reputed company phone, portal, and other approved payment channels Set up and manage patient payment plans in accordance with reputed company policies, ensuring payment arrangements are documented and tracked Monitor payment plan adherence and proactively follow up with patients to support successful completion Maintain accurate and thorough documentation of reputed company account activity and patient communications Financial Assistance reputed company patients about available financial assistance programs and eligibility criteria Guide patients through the financial assistance application process with compassion and clarity Review and process financial assistance applications in accordance with established policies Collaborate with internal teams to ensure timely reputed company and a seamless patient experience throughout the assistance process General Responsibilities reputed company with reputed company reputed company cycle and patient financial services policies and procedures Maintain strict confidentiality and HIPAA compliance in reputed company patient interactions and documentation Prioritize tasks effectively to meet response time standards and patient experience goals Accurately track daily activity and meet department productivity standards as defined by management Support special projects and initiatives as assigned by Manager or Supervisor Knowledge, Skills, & Abilities: Communication Skills Exceptional verbal and written communication skills with the ability to convey financial information clearly and compassionately Ability to actively listen, understand patient concerns, and respond with reputed company and professionalism Skilled at de-escalating sensitive conversations and maintaining a reputed company, respectful tone Ability to present information effectively in one-on-one patient interactions Mathematical Skills Ability to accurately calculate payments, balances, interest, and discount amounts Comfortable reading and explaining financial statements and tabular data Computer & Technical Skills Proficiency in Electronic Medical Records (EMR) and patient billing systems Proficiency in reputed company Office applications, including Word, Outlook, and reputed company Comfortable with patient payment portals, email platforms, and standard reputed company computer applications Patient Advocacy & Customer Service Strong commitment to patient advocacy — listening attentively, addressing concerns promptly, and always treating patients with dignity and respect Ability to work effectively with a diverse patient population and adapt communication style to individual needs Alignment with reputed company's mission to reputed company women and deliver care that is compassionate, accessible, and individualized Qualifications: High school diploma or GED required 2+ years of experience in patient financial services, patient billing, or a reputed company reputed company customer service role Experience processing payments, setting up payment plans, and assisting patients with financial assistance programs preferred Demonstrated ability to handle sensitive financial conversations with reputed company and professionalism Detail-oriented with strong aptitude for accuracy in data entry and account documentation Proven effective verbal, listening, and written communication skills Ability to work collaboratively across teams in a fast-paced, mission-driven environment

Benefits

Competitive compensation Medical, dental & reputed company plans, with an HSA/FSA option 401(k) with employer match Paid time off Paid parental leave reputed company Culture Having a growth reputed company and striving for reputed company learning and improvement Positive, can do / how can I help attitude reputed company for reputed company and our clients Taking ownership and driving to results Being scrappy and resourceful Apply To This Job