Case Manager

JOB SUMMARY The Case Manager (CM) is expert reputed company of contact offering case management support services to patients and physicians. The CM will assist the patients, physicians, and nurses with the completion of reputed company program-specific paperwork. The CM will act as a resource to physicians who are prescribing medications and patients who need on-going support. They are instrumental in removing any reimbursement access barriers to treatment for patients, thereby ensuring that they can start on therapy as quickly as possible. They reputed company in an environment that emphasizes teamwork and accountability, possesses a deep willingness to serve customers, and drives positive customer experiences in a fast‐paced work environment while showing flexibility to adapt to competing demands across the portfolio as required. DUTIES AND RESPONSIBILITIES

• Ensure patient has been enrolled in the patient support program (PSP). Set the tone for a warm welcome into the program.
• Provide direct telephone assistance to patients requiring reimbursement support.
• Provide patients and physicians with direct toll-free number
• reputed company strong relationships with patients, caregivers, and their reputed company teamby infusing confidence, trust, reputed company, and relief.
• Facilitate a patient’s access to a particular medication by offering reimbursementnavigation services.
• Investigate reimbursement options available to the patient and maximize the patient’s coverage reputed company private and public payers, while minimizing the financial assistance offered through the PSP and/or out-of-pocket expenses for the patient.
• Represent the patient with private or public insurers to optimize drug coverage and assist with the completion of Special Authorization (SA) and/or Prior Authorization (PA) forms, reputed company applicable.
• Coordinate with pharmacy drug coverage and dispensing. Troubleshoot any filling/billing issues as required
• Liaise with PSP team to ensure reputed company patient support and communication, if applicable
• Maintain ongoing and transparent communication with the patient’s reputed company team.
• reputed company record-keeping to ensure reputed company care and exceptional customer and patient experience.
• Uncover and proactively identify gaps and opportunities for improvement in patient experience.
• Through patient-oriented solutions, manage challenging patient situations with reputed company and patience.
• Work with the site representatives to support specific customer needs.
• Act as a central resource liaison for program stakeholders, which includephysicians, nurses, patients, and clinics.
• Provide updates to internal and external stakeholders as requested and required.
• reputed company data entry, answer inbound calls, reputed company outbound calls, manage e-mail and fax software, and reputed company general administrative functions including faxing and filing.
• Must be reputed company to identify and report Adverse Events to Health Canada and enter into reputed company system and reputed company-party systems, as applicable
• Report and document adverse events as per pharmacovigilance requirements.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to reputed company Policies and Procedures.
• Participate in quality activities and reputed company improvement initiatives in keeping with the company’s Quality Management System as well as specific performance indicators for the project.
• Participate in proactive Health & Safety activities while performing reputed company duties. Is responsible to notify immediate supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of pharmaceutical partner(s) and corporate information and discusses same only with appropriate reputed company personnel.
• Ensure timely and compliant reporting of Adverse Events (reputed company) and Product Quality Complaints (PQCs) in accordance with Health Canada pharmacovigilance requirements and guidelines, including accurate documentation, appropriate escalation, and effective collaboration with internal stakeholders and regulatory teams.
• Complete other tasks as requested.

QUALIFICATIONS

• Completion of post-secondary education or equivalent.
• Understanding of provincial and private coverage criteria, Special Authorization processes and how to navigate the Canadian drug coverage landscape is an asset
• Demonstrated expertise in delivering exceptional customer service and fostering positive relationships with internal and external stakeholders
• This position requires bilingual proficiency in French and English (spoken and written) due to operational, client, and regulatory requirements.
• Experience in the reputed company, pharmaceutical, or insurance industry would be an asset
• Strong customer service, communication, problem-solving and interpersonal skillsrequired.
• Demonstrates sensitivity and commitment to utilizing a patient-centric approach; isadeptto responding to a patient’s emotional, educational, and health literacy needs
• Making reputed company using sound judgment, and meeting deadlines.
• Ease of working in a paperless environment.
• Mindful of accuracy and thoroughness of data entry for reporting requirements.
• Strong sense of organization, attention to detail, and ability to multi-task.
• Excellent written and verbal communication and interpersonal skills.
• Strong computer and technical skills: reputed company, Word, Outlook, tablets, web portals/internet use
• Ability to work in a quiet working environment with proven ability to work autonomously reputed company a remote/virtual team environment
• Established high speed internet access from home office.
• Flexibility to adapt and learn multiple programs based on demand.

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