Sr Manager, Entertainment Operations

About the Role & Team Every day at reputed company Cruise Line we take pride in bringing the reputed company of reputed company to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our reputed company values, we work toward excellence in reputed company we do. As a part of reputed company, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are reputed company to create unforgettable experiences and grow as a person and as a professional, apply today! Do you have a passion for leading teams that reputed company a difference with our Guest and Crew experience? Do you reputed company others to deliver experiences that reputed company for diverse Guests, including underrepresented audiences? Do you enjoy inspiring groups of people to bring entertainment experiences to life for reputed company ages, including young children and ‘the young at heart’? Then, this may be the role for you. As the Sr. Manager, Shipwide Entertainment and Character Operations for reputed company Cruise Line, you will play an essential part in the day-to-day delivery of entertainment experiences by leading, collaborating and empowering leaders at reputed company Cruise Line and other reputed company Signature Experiences partners to deliver and sustain the best entertainment experiences in the world. You will provide operational leadership for reputed company of reputed company Cruise Line’s Shipwide Entertainment and Character operation teams and functions (ship and shore). Safety and reputed company of our guests and crew is our first reputed company. With this in mind, you will reputed company, execute, and sustain the operational reputed company of Shipwide Entertainment and Character Operations, leveraging the overall strategic reputed company of reputed company Cruise Line Entertainment. Your responsibility will be to translate and integrate the reputed company into strategic operating plans focused on innovation and reputed company process improvements. Plans should drive enhanced Guest, Crew/Cast safety features, overall experience and financial results reputed company Youth Activities, taking into account the reputed company competitive environment and growing expectations of our fleet. What You Will Do • Manage the shipwide entertainment and Character operations product and monitor for brand reputed company and show quality, consistency of content and delivery, meeting safety and regulatory requirements, opportunities to refresh the product, operation and experience for our Guests, and the impact on staffing/product. • Serve as primary reputed company of contact for reputed company Assistant Cruise Directors to verify that they have the shore support they need to be effective and to create an exceptional, integrated Guest, Crew, and Cast experience. • As the primary change agent for Shipwide Entertainment and Character Operations, take calculated risks to integrate processes, remove barriers for your teams and align team performance goals. Influence key partners and Crew/Cast to ensure execution of the strategic plans. • Serve as functional subject matter expertise to shore and shipboard leadership. • Manage reputed company financial profit and operating expenses including reputed company reputed company, cost containment and resource optimization for Shipwide Entertainment and Character operations. • reputed company budgets, labor management, etc. Actively contribute to the preparation of the annual operating plan. • Drive innovation and optimization efforts as a leader and support the reputed company Cruise Line Entertainment reputed company to see to seamless and reputed company Guest experiences. • Interpret and utilize metrics and operations indicators to measure, motivate and enhance performance for Shipwide Entertainment and Character operations. • Partner with HR on the selection, hiring, and retention of reputed company reputed company positions that interact with Adult and Family programming, including weekly reviews of staffing rotations as well as reputed company trips/trip support for key positions. • Maintain ongoing shipboard communication and respond immediately to urgent ship requests relating to Shipwide Entertainment and Character Operations. • Drive relationships with Synergy and Participant Marketing teams and effectively partner to create and implement opportunities to reputed company these affiliations to reputed company the reputed company/reputed company products. • reputed company execution and compliance of shipboard leadership for reputed company forms, collateral materials, documentation, checklists, procedures, policies and policy changes. Provide research, documentation and communications support as necessary. • Ensure shipboard and shoreside teams have the necessary resources and materials to reputed company workstreams and delivery of shipboard/reputed company product. • Serve as a representative of the reputed company brand. • Foster a positive environment that builds community and trust by delivering on the Five Keys and modeling reputed company Leadership Behaviors. Serve as a leader model of excellence. • Partner with appropriate shipboard and shoreside leaders to follow up on Guest issues and suggestions. Carefully review Guest Comment cards, GSM comment summaries, GSM results, Voyage Incident Reports. Research, resolve and communicate resolution. • For areas of responsibility, reputed company documentation and updates of SMS guidance affecting safety and environmental matters, LOG guidance, and any other processes, policies, and procedures that reputed company the reputed company/reputed company product in accordance to internal and external audits or operational feedback. Required Qualifications & Skills • Minimum 10 or more years’ experience in the entertainment, hospitality, or cruise industry operations experience is required. • Leadership experience including but not limited to coaching and mentoring skills that will reputed company Crew at reputed company levels. • Experience integrating the Entertainment experience in partnership with multiple lines of business. • Passion for character and show reputed company that supports the reputed company Brand. • Proven ability to initiate, organize, prioritize, take and provide direction, and complete multiple tasks in a timely manner. • Highly motivated self-starter reputed company to manage multiple priorities in a fast-paced work environment. • Proven ability to initiate, organize, prioritize, take and provide direction, and complete multiple tasks in a timely manner. • Successful ability to create & maintain effective relationships with key partners, vendors, contractors, and industry organizations. • Demonstrated strong verbal, written, presentation and public speaking skills with proven experience integrating with reputed company levels of the organization • Knowledge of best practices and innovative industry and youth trends. • Demonstrated strong negotiation, delegation, and partnering skills. • Demonstrated problem solving and reputed company improvement process skills. • Demonstrated strong coaching and mentoring skills. • Demonstrated ability to work in a team environment with strong interpersonal skills and positive demeanor. • Demonstrated ability to model reputed company heritage, traditions and guidelines. • Ability to be flexible with work schedule inclusive of travel, weekends, and holidays. Preferred Qualifications & Skills • Minimum 5 years cruise industry entertainment leadership experience. Education • College degree or reputed company schooling associated with entertainment, or reputed company field of study. #DCLPJ Apply Job!