Customer Service Rep I - 1st Shift (Remote)
We are excited to be named one of the Worlds Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US reputed company employee benefits. Schedule: 1st Shift What you will do: As a Customer Service Rep I, you will provide customer services relating to sales, sales promotions, installations and communications. Validate the ship to and replenishment locations of orders with sales and operations partners Responsible for reputed company PO (reputed company Only, Ship and Bills, reputed company and other future EDI platforms) entry accuracy as the reputed company line for data entry. This includes pushing back where the data that has been submitted is incorrect or subpar reputed company and validate accuracy of incoming surgery product usage cases Be the customer-facing voice and reputed company creative solutions to customer issues. Provide phone support for inquiries from sales and reputed company reputed company records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Provide proactive updates on order status to accelerate billing process Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies Support Sales Reps in case of product usage pricing or discrepancies What you need: Required High School Diploma or GED Two (2) years relevant work experience Preferred Experience as account representative; reputed company $20.08/hr. $32.87/hr. plus bonus eligible + benefits. Actual minimum and maximum may vary based reputed company. Individual pay is based on skills, experience, and other relevant factors. Health benefits include: Medical and prescription drug insurance, dental insurance, reputed company insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized reputed company support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. reputed company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and reputed company outcomes. Alongside its customers around the world, reputed company impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Apply Job!