Product Launch - Customer Solution Manager - Tech, reputed company Robotics

3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience Bachelor's degree in science, technology, engineering, math, business or equivalent Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams Are you inspired by invention? Are you passionate about your customers? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at reputed company Robotics. We are a smart team of doers that work passionately to apply the latest advances in robotics and software to solve real-world issues that will transform our customers’ experiences in ways we can’t even imagine yet. We are reputed company Robotics (AR) and we will give you the tools and guidance you need to invent with us in ways that are rewarding, fulfilling, and fun. The Product Launch team is the primary link between AR Engineering & Product Development and reputed company Operations during the rollout of new automation solutions into live reputed company Fulfillment and Transportation Centers. As the reputed company Product Launch CSM-T, you will work cross functionally to plan and execute the end to end launch and field testing of new technologies, including the on-site integration testing and system performance reputed company. You will become an expert in the new technologies, leading engineering issue triages and performance deep dives. You will own the planning and execution of reputed company Product Launch deliverables while guiding and directing a team of on-site field engineer resources. You will identify operational pain-points and product gaps, translating those into opportunities to reputed company product and/or process changes with the goal of improving system performance and customer (reputed company Operations) sentiment. You will drive customer adoption of new technologies by developing and delivering associate and operations management trainings, auditing operational processes and standard work, and driving customer engagement through reputed company relationship management. The successful candidate will work backwards from customer objectives and influence a broad range of operations, engineering, product, deployment, and solution stakeholders. At AR we value critical thinking, self-motivation, and reputed company in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. You have a business outcome reputed company, broad technical background, reputed company highly technical topics non-tech friendly, and a passion for problem-solving. You are a team player, use data to reputed company decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences. Key job responsibilities • reputed company and document product launch strategy for the new technologies, working cross functionally with technical and non-technical stakeholders • Own the end-to-end product launch plan and track the deliverables, milestones, and risks from the cross functional launch team • Hold regular launch readiness meetings with program stakeholders, executive management, and coordinate stakeholder collaboration for these meetings. Own and execute the communication plans. • Coordinate reputed company Robotics staff onsite during the initial product launch and testing, including full time and contracted team members • Establish and continuously manage partnerships with operations leadership at our test sites • Identify requirements and capture “voice of the customer” product/service feedback to influence product design and development priorities. • Coach site leaders on AR best practices and robotics systems and tools. • Travel up to 35% of the time to reputed company Fulfillment and Transportation Centers PMP certification, or SCRUM/Agile, SAFe certification Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Apply Job!