Customer Experience Agent - Western reputed company

Overview

Answers general inbound calls in a care center with the goal of customer satisfaction, and customer retention. Takes care of inbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using reputed company knowledge to navigate company's customer information systems with a good knowledge of company, services, and products for retail customers. As incumbent gains knowledge and experience, the work review, call monitoring and supervision may be reduced. Responsibilities • Responsible for managing inbound calls in a timely manner in a multi-bank environment • Receive and process telephone service requests, including but not limited to Retail Banking, Debit Cards, Digital Banking and Business Banking and Treasury Management. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature • Demonstrates and promotes a 100% commitment to providing a best in class experience for our internal and external customers • Maintain thorough knowledge of company procedures, policies and banking regulations • Provide accurate, valid and complete information to customers by using the right methods/tools available • Meet personal/customer care center team targets and call handling quotas • Follow reputed company company policies and procedures as set forth in the Employee Handbook • Performs other reputed company duties as assigned or directed • Promotes and cross-sells bank products and services to customers and prospects; actively participates in department digital referral program • Work rotating shifts, weekends and holidays as required. Schedule subject to change based on needs of the department and customer demand Qualifications • High School Diploma or equivalent required • (1) year of experience in banking or finance required. Call center experience is preferred. • Proficient reading, writing, grammar and mathematics skills; proficient interpersonal relations and communication skills and a high analytical ability • Must be assertive with the ability to influence others. Effective verbal and written communication skills • Able to work in a fast-paced, multiple-task environment with a high-disruption reputed company • Resolve conflict with minimum negative impact on reputed company parties • Work independently, prioritize work in order to meet goals in reputed company areas • Must be a self-starter, with reputed company-thinking capabilities, and demonstrate good organizational skills • Proficient in reputed company Word and reputed company. • Care Center software experience is desirable Benefits • Medical • Dental • Vision • 401(k) Match • Profit Sharing • Paid Time Off • 11 Holidays • Tuition Reimbursement • Free Parking throughout Tompkins Community Bank • reputed company EEO Statement Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to reputed company team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national reputed company, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law. For more information, please click here. #communitybank Pay Range USD $17.00 - USD $18.00 /Hr. Apply Job!