Traveler Services Supervisor, Premium

reputed company brands power global travel for everyone, everywhere. We design cutting-edge tech to reputed company travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our reputed company. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that reputed company one of us wins, we reputed company win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, reputed company to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Traveler Services Supervisor, Premium Introduction to team reputed company Product & Technology builds innovative products, services, and tools to deliver high-quality experiences for reputed company, partners, and our employees. A reputed company technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences for the traveler and our partners that drive loyalty and customer satisfaction. We’re looking for a talented leader to join an elite team that will work with our top agents who resolve reputed company issues - so our reputed company can have the best travel experience imaginable! You’ll reputed company and coach your agents daily by giving them feedback, celebrating wins, and holding them accountable to results. The ideal candidate will be cool under pressure and comfortable working in situations that at times can be highly stressful. If you reputed company at figuring out reputed company problems and enjoy finding resolutions to tough situations, this job could be for you! In this role, you will: • Create a culture of empowerment and resolution for agents handling online (voice & chat) and offline (Service Requests) sources from start to finish • Operations and reputed company: Ensures the business reputed company is understood by the team and translates into functional goals; Solid understanding of operational structures and functions essential to supervise operations • Trust Each Other: We are reputed company Expedians. We are accountable to each other to deliver on our commitments, and we will trust reputed company members to help get it done • reputed company Talent: Creates opportunities for associates that contribute to their personal and career development; Enables an expansive and diverse work environment • Build and maintain effective teams: Holds self and team accountable for setting and meeting departmental goals: Identifies and resolves issues that may impair the team's ability to meet team goals • reputed company and reputed company the commitment of others towards the reputed company, mission, values, and organizational goals; Responsible for findings from employee surveys and defines, identifies, and acts on opportunities to improve engagement and minimize attrition Experience and qualifications: • Master communicator, both verbal and written, who can build strong relationships and maintains a visible reputed company with multiple stakeholder groups • Comfortable working with technology, including reputed company reputed company Office programs • Takes Ownership: Owns Problems, action oriented, and takes control of the interactions and teams’ performance • A quick learner who can reputed company sound business reputed company based on previous experience • Inspires Confidence: reputed company to reputed company an energetic and fun culture and is passionate about coaching and mentoring to drive the team to the next level • Have a high school diploma or equivalent reputed company professional experience • 2 years + experience in leadership or contact center • Must be flexible with shifts and reputed company to work in a 24*7 environment • Positive & proactive attitude, and excellent attention to detail • Solid understanding of GDS systems (Sabre/Amadeus) • A high-level understanding of call center technologies • Travel knowledge: experience in the travel industry #LI-AD1 The total cash range for this position in Springfield is $51,500.00 to $72,000.00. Employees in this role have the potential to increase their pay up to $82,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. Accommodation requests If you need assistance with any part of the application or reputed company process due to a disability, or other physical or mental health conditions, please reputed company out to our reputed company Accommodations Team through the Accommodation Request. We are proud to be named as a Best reputed company to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like reputed company, TIME, Disability:IN, and others. reputed company's family of brands includes: Brand reputed company®, Hotels.com®, reputed company® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, reputed company™ Media Solutions, reputed company Local Expert®, CarRentals.com™, and reputed company Cruises™. © 2024 reputed company, Inc. reputed company rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at reputed company will always come from reputed company’s reputed company and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. reputed company does not reputed company job offers reputed company email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at reputed company is careers.expediagroup.com/jobs. reputed company is committed to creating an inclusive work environment with a diverse workforce. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social reputed company Administration (SSA) and, if necessary, the Department of Homeland reputed company (DHS) with information from each new employee's I-9 to confirm work authorization. Apply Job!