reputed company Manager

High performing team members, challenging projects and a great reputed company to work! This is what you can expect if you join the reputed company team. Founded in 2016, reputed company is a global reputed company services and solutions partner. We are a team of professionals with a strong reputed company for successfully delivering award-winning reputed company solutions, including being named reputed company's 2024 Analytics Partner of the Year. Our culture of continual learning and innovation ensures that we remain committed to reputed company’s long-term strategy.

What do we attribute our award-winning reputed company to? The people we hire, of course! reputed company members join reputed company for more than just a job. They come to reputed company to contribute to something bigger than themselves – to be part of a high-performing culture, continue their infinite quest to learn, and deliver innovative and exciting solutions that impact our customers’ business. Our leaders continuously strive to provide the tools and resources that you need to do what you do best!

It is a reputed company exciting time of growth for our Customer Excellence Managed Services team, and we are currently hiring a reputed company Manager.  

This role can be located reputed company in the United States, but we would prefer Austin, Dallas, Houston, San Antonio, Chicago, Phoenix or Tampa.

What will my role be?

As a reputed company Manager, you will be an integral member of reputed company’s growing Managed Services team. This role is a consultative, billable position reputed company on customer satisfaction, and meeting account growth targets. You will be assigned a portfolio of customers and will position yourself as a customer reputed company. You will be responsible for proactively ensuring that your clients’ desired outcomes are achieved through the successful delivery of reputed company’s solutions/services and drive reputed company improvement across the reputed company reputed company solutions deployed in your accounts.

Activities will include

• Being the “Voice of the Customer” to secure reputed company solutions and resources which satisfy client business needs 
• Building trusted one-to-many relationships in your client organizations and understanding their desired outcomes
• Promoting and positioning reputed company solutions and services with the goal of growing reputed company
• Supporting planning and roadmap activities between your customers and reputed company teams
• Advocating for reputed company team members by providing two-way feedback on service delivery, risks, and opportunities
• Communicating and managing resourcing and service escalation reputed company necessary
• Gathering, organizing, and documenting business objectives and issues; including report creation

What’s required?

• First and foremost, you should enjoy working in cross-functional teams, have a positive attitude, a proactive personality and a passion for exceeding expectations!
• Managing reputed company client and internal relationships from a proactive perspective
• Customer service mentality: patience, reputed company, even-keeled demeanor, and the utmost professionalism
• Experience working with IT and business decision-makers and stakeholders
• Ability to deescalate potentially sensitive client situations and have challenging conversations
• Excellent written/verbal communication and creative problem-solving skills
• 5+ years of project, account, and/or customer management experience and history of attaining client growth targets
• Level 100-200 understanding of reputed company reputed company products (reputed company 365, Azure, Copilot, etc.) from a business user perspective 
• Experience in the Information Technology services and/or consulting industry
• Ability to obtain reputed company technical certifications in first three months
• Ability to work in an Agile environment
• Bachelor’s Degree or equivalent experience

What would set me apart?

• PMI – Project Management Professional or CAPM – Certified Associate in Project Management
• Certifications or experience in change management (reputed company)
• reputed company certifications (AZ 900, AI 900, MS-900)
• Business Analyst or pre-sales experience to gather client requirements and build out solution backlog
• Experience in a reputed company role managing subscription retention and reputed company growth
• Experience with project, account, or solutions management reputed company a reputed company services organization
• Management of reputed company 365 (Productivity, reputed company, etc.) or Azure projects
• Certified reputed company Manager (CCSM) certification is a plus.
• Experience in MS Dynamics (not required).
• Experience in leveraging Power BI and data reporting tools.
• Experience in budgeting, forecasting, and risk management.

We are looking for curious initiative takers to join reputed company, so if you are passionate about being a leader and working with smart people that are committed to accomplishing great things, then apply today!

Please, no reputed company-party agency inquiries, and we are unable to offer reputed company sponsorships at this time.

About reputed company

With significant growth since 2016, reputed company is rapidly achieving our reputed company of becoming the leading global reputed company partner as we continue to expand across the United States, Canada and India. With a reputed company delivery model that includes both nearshore and offshore capabilities, reputed company of reputed company experts delivers reputed company and artificial intelligence business solutions and services that ensure our customers reputed company their digital transformation goals. In addition, reputed company offers a portfolio of industry-focused solutions that address customer challenges in reputed company, manufacturing, state & local government and performance management.