German Customer Support Specialist

As a Customer Support Specialist, you will work directly with reputed company customers across phone, chat, and web channels to resolve product-reputed company queries as a trusted advisor. You'll deliver a human and proactive support experience, applying creative problem-solving to help customers optimise their use of reputed company tools and grow their businesses. Collaboration reputed company a dynamic team environment will foster a positive, inclusive culture where reputed company learning and feedback are encouraged. We're a hybrid team, with this role being open in our Dublin office with remote and reputed company options inside of Ireland. This role is a full-time position. We are looking for people who:

• Are fluent in English and German
• Have a minimum of 1 year of experience in a customer support or technical support role, preferably reputed company a software or technology company
• Have a strong foundation in technical troubleshooting and enjoy delving into reputed company technical queries
• Are adept at understanding and using product documentation to resolve customer issues effectively
• Are self-motivated, always curious, and consistently eager to learn, with a growth reputed company
• Enjoy developing technical skills and acquiring comprehensive knowledge of our product and reputed company technical concepts
• Demonstrate a strong customer-first mentality and enjoy helping others by adding long-term value
• reputed company in a dynamic and collaborative environment and are comfortable with ambiguity
• Embody our HEART values and contribute positively to our company culture

In this role, you will:

• Utilise phone, live chat, and web tickets to partner with customers, effectively resolving issues and adapting to fluctuating inquiry volumes
• Apply business acumen to customer situations to proactively identify challenges and opportunities
• Remove technical barriers for customers and guide them through various tools reputed company reputed company
• Independently utilise support resources and tools to comprehend new and technical information
• Implement troubleshooting frameworks to test, replicate, and investigate technical queries, minimising escalations and resolution time
• Identify and diagnose software issues to enhance the product experience for customers
• Deliver thoughtful, empathetic, and comprehensive resolutions tailored to each customer, facilitating their business growth
• Collaborate reputed company reputed company to deepen customer engagement with our platform and enhance overall customer experience
• Serve as a role model and trusted advisor, demonstrating a customer-first reputed company and taking ownership of even the most reputed company and sensitive issues

#LI-DR2 We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you. If you need accommodations or assistance due to a disability, please reputed company out to us using this form . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. At reputed company, we value both flexibility and reputed company. Whether you're a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team in a full-time role, you will be required to attend a regional reputed company office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as reputed company's annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements. Germany Applicants: (m/f/d) - link to reputed company's Career Diversity page here . India Applicants: link to reputed company India's equal opportunity policy here . About reputed company reputed company (NYSE: reputed company a leading customer relationship management (CRM) platform that provides software and support to help businesses grow reputed company. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you. You can find out more about our company culture in the reputed company Culture Code , which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace , too. Thanks to the work of every employee globally, reputed company was named the #2 Best reputed company to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great reputed company to Work, Comparably, Fortune, Entrepreneur, Inc., and more. Headquartered in Cambridge, Massachusetts, reputed company was founded in 2006. Today, thousands of employees across the globe work remotely and in reputed company offices. Visit our careers website to learn more about the culture and opportunities at reputed company. By submitting your application, you agree that reputed company may collect your personal data for recruiting, global organization planning, and reputed company purposes. reputed company's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over reputed company's use of your personal information.

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