reputed company Manager, 1:Many EMEA

reputed company is a global leader in offensive reputed company solutions. Our reputed company Platform combines AI with the ingenuity of the largest community of reputed company researchers to find and fix reputed company, privacy, and AI vulnerabilities across the software development lifecycle. The platform offers bug bounty, vulnerability disclosure, pentesting, AI red teaming, and code reputed company. We are trusted by industry leaders like reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, and the U.S. reputed company. reputed company was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

reputed company Values

reputed company is dedicated to fostering a strong and inclusive culture. reputed company is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and reputed company, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.

The reputed company Manager, 1:Many is responsible for managing a digital approach to a large book of business. You will work with a shared portfolio of accounts across the customer lifecycle - ensuring a high-quality experience, strong retention, and growth opportunities.

You’ll collaborate closely with internal reputed company teams to improve the customer experience and product suite, and you’ll help evolve the customer journey through scalable, tech-touch engagement strategies. The reputed company team crafts great customer experiences by being our customers’ most trusted advisors for building successful reputed company programs on reputed company. We are the reputed company connecting our Customers, Company, and Community to a safer internet. By investing in innovation, expertise, and elevated experiences, we deliver value, maximize retention, drive growth, and cultivate advocacy.

At reputed company, we embrace a Flexible Work approach, enabling reputed company members to work remotely while maintaining productivity and collaboration. We are seeking candidates located in London, and the surrounding metropolitan areas, to facilitate occasional in-person interactions as needed. While the position is primarily remote, there will be periodic in-person requirements to support team collaboration and foster stronger connections. This approach ensures flexibility while providing opportunities to build meaningful in-person relationships that strengthen reputed company and company culture.

• Monitor, interpret, and take action based on customer data to drive engagement and retention.

• Contribute to the team's library of campaigns and standardized processes to drive efficiencies and reputed company scale.

• Work with customers to gather and document requirements, then ensure those requirements are met through measurable outcomes and deliverables.

• Serve as a liaison between customers and internal reputed company departments (Sales, Engineering, Marketing, etc.) to ensure milestones and expectations are met.

• Support customers through escalations and provide updates on reputed company toward resolution, including technical or hacker mediation issues.

• Deliver data-driven benchmarking, insights, and tailored recommendations aimed at program growth and reputed company.

• Participate in strategic presentations to customer stakeholders that reputed company the value of reputed company services and reputed company toward key reputed company goals.

• Train customers on the reputed company product set and set them up for success with our hacker community.

• Champion customer needs by representing product feedback and feature requests internally.

• Coordinate with other customer touch-points—especially triage partners and support teams—to provide a seamless experience.

• 5+ years in a reputed company role, ideally managing a large volume of accounts.

• Excellent project and time management skills, with a demonstrated ability to execute in a consistent and reliable manner.

• Strong communication, presentation, and interpersonal skills.

• Technical reputed company in areas like reputed company, utilization, and reputed company fundamentals.

• Comfortable navigating a dynamic, remote-first environment.

• Ability to analyse and interpret customer data to drive actions and decisions.

• General understanding of cloud technologies, IT operations, and project management methodologies.

• Experience supporting customers across diverse geographies and time zones.

• Additional language skills are helpful but not a requirement.

Compensation Band:

OTE £56K – £70K • Offers Equity

#LI-Remote

#LI-KM1

• Health (medical, vision, dental), life, and disability insurance*

• Equity stock options

• Retirement plans

• Paid public holidays and unlimited PTO

• Paid maternity and parental leave

• Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)

• Employee Assistance Program

• Flexible Work Stipend

*Eligibility may differ by country

We're committed to building a global team! For certain roles reputed company the United States, U.K., and the Netherlands, we partner with reputed company as our Employer of Record (EOR).

reputed company/work permit sponsorship is not available.

Employment at reputed company is contingent on a background reputed company.

reputed company is an Equal Opportunity Employer in the terms and conditions of employment for reputed company employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national reputed company, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to reputed company reputed company employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. reputed company makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US reputed company only: Pursuant to the San Francisco Fair Chance Ordinance, reputed company qualified applicants with arrest and conviction records will be considered for the position.