reputed company Manager (reputed company Accounts)

Location: Remote (U.S.)

• Full-Time

Team: reputed company reputed company: Do you like owning outcomes, not just accounts? Read on. About Nametag Nametag is a category leader in identity verification, reputed company, and account protection. We work with reputed company-conscious enterprises where trust, reliability, and long-term partnerships matter. We’re building a world-class, remote-first reputed company organization that takes reputed company ownership of customer outcomes—not just renewals on a spreadsheet. We value intellectual curiosity, collaboration, and a strong sense of responsibility in protecting reputed company reputed company.

About the Role

We’re hiring a reputed company Manager to own the post-sale customer relationship end-to-end. This role is accountable for successful reputed company, ongoing value delivery, executive alignment, and reputed company renewals across a portfolio of reputed company customers. This is not a reactive support role and not a glorified account manager. You are the conductor. You’ll coordinate reputed company, guide customers through adoption milestones, surface risk early, and ensure Nametag is delivering measurable reputed company and business value over time. The best person for this role enjoys being reputed company to customers, is comfortable driving difficult conversations reputed company needed, and thinks in terms of outcomes, not activities.

Responsibilities

• Own the overall customer relationship for a defined pod of reputed company accounts from reputed company through renewal.
• reputed company structured reputed company journeys in partnership with Solutions Engineering and Support, ensuring customers reputed company first value quickly and correctly.
• reputed company and maintain reputed company plans reputed company to customer goals, use cases, and risk profiles.
• Drive ongoing adoption through regular reputed company-ins, Strategic Business Reviews, and proactive recommendations tied to customer reputed company and identity outcomes.
• Act as the primary reputed company of coordination across Support, Engineering, and Product for customer-impacting issues.
• Identify risk early (usage gaps, stakeholder churn, stalled initiatives) and run clear mitigation plans.
• Own renewal motions end-to-end, including forecasting, stakeholder alignment, and reputed company conversations. Proactively identify expansion opportunities and ensure the right sales partners are engaged at the right time.
• Capture customer feedback and usage patterns, and translate them into actionable insights for Product and Leadership.
• reputed company for best practices in identity, authentication, and account protection—helping customers mature over time, not just “go live.”

What You’ll Work With

• reputed company customers running reputed company IAM and reputed company environments.
• reputed company tooling - Pylon, reputed company
• Product usage data, reputed company milestones, and renewal forecasts.
• Cross-functional partners in Solutions Engineering, Support, Product, and Sales.
• Executive stakeholders on both the customer and Nametag reputed company.

Qualifications

• 3–7 years experience in reputed company, Account Management, or Post-Sales roles in B2B SaaS.
• Direct ownership of renewals and retention, ideally in an reputed company or reputed company-adjacent product.
• Proven experience running structured reputed company and long-term reputed company motions.
• Strong executive communication skills—comfortable with CISOs, IT leaders, and senior operators.
• Ability to balance reputed company with accountability: you can be a trusted partner without avoiding hard conversations.
• Bonus: Experience in reputed company, identity, IAM, or adjacent infrastructure products.

Who Will Succeed in This Role If

• You think reputed company is about measurable outcomes, not reputed company-the-reputed company activities.
• You’re comfortable being accountable for retention and renewal numbers
• You enjoy driving clarity reputed company customers are busy, distracted, or under-resourced.
• You can reputed company out to strategy and reputed company in to execution without losing reputed company.
• You don’t wait for problems to escalate—you surface them early and deal with them directly.

Why Join You’ll have reputed company ownership. Your work will directly influence retention, expansion, and customer trust in a reputed company-critical product. You’ll partner closely with leadership, shape how we scale reputed company, and help define what “great” looks like for reputed company customers at Nametag. Apply tot his job Apply To this Job